TTEC , a global leader in customer experience with 50.000 employees in 80 countries and 5 continents!
We create exceptional experiences for every employee, every day! Our culture is values-based and offers state of the art training and coaching, professional development programs, and exciting opportunities to grow your career and aspire to more.
What will your typical day look like?
As a part time customer service representative agent, you will handle customer interactions and establish a relationship of trust with them in an effort to increase their level of satisfaction and confidence.
Specifically, you will :
handle incoming inquiries from our customers in a positive and enthusiastic manner
actively listen to customers to better understand their needs
propose products and services that meet their needs
solve customer issues
redirect them to someone else for help, if required
ensure the customer leaves the interaction feeling reassured and impressed
What’s in it for you?
As a bilingual customer service representative agent, you’ll get :
opportunity to build your customer service skills
weekly 1 : 1 behavioral coaching sessions
ongoing support for immediate questions
potential for advancement within 6 months
monthly performance-based bonus programs
paid initial and ongoing training for self-development
benefits (medical and dental)
employee discounts with local partners
expanded social network
You are :
fluent in French and English
dynamic, passionate and caring
interested in having a challenging job
able to work with minimal supervision
available full-time from 7 a.m. to midnight during training and summer break, then available part-time from September (20h / w evenings and weekends)
What skills are an asset?
high-school diploma or equivalent
having previous work experience in sales and customer service
Something exceptional is happening at TTEC (formerly TeleTech) . Join us and experience it for yourself.