Assistant Managers support Store Managers and Associate Managers with the overall daily management, sales, training, and operations of the store.
Essential Duties & Responsibilities
Delivering and Impacting Business Results
Assist in motivating staff and align daily activities to achieve business goals
Monitor sales floor and zone coverage to drive sales and maintain customer focus
Model and Ensure dress code compliance
Monitor service associate breaks and shift changes
Communicate top and bottom sellers to Store Manager
Respond to changing demands of the business
Conduct hourly sales reads and coach staff on exceeding sales targets
Achieve personal sales targets Customer Focus
Protect the customer experience in all business areas
Focus staff on the importance of the quality of our relationships with our customers
Ensure proper training on product knowledge for staff
Lead by example in client capture results Operational Standards
Ensure compliance with all policies and procedures
Ensure daily monitoring and execution of sales and payroll goals.
Uphold and model established best practices
Needs to be a #1 sales leader on the floor measured by sales per hour / average sales and units per transaction
Strict compliance and adhering to the application of policies and procedures Leadership Attributes
Demonstrates flexibility and innovation in recognizing and reacting to changing work demands
Effectively leverages and appropriately delegates responsibilities to staff.
Fosters a challenging and positive team environment in which members participate, cooperate with and support each other
Provides a clear sense of direction for service associates.
Takes accountability for personal results Loss Prevention
Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures
Is knowledgeable of and follows all policies in company : Store Operations Manual and Store Audit Standards Point of Sales Manual Human Resources Manual Loss Prevention Manual and Store Audit Standards
Experience, Skills & Knowledge
A minimum of 1 year of retail management experience
Excellent interpersonal skills supporting a team environment
Excellent English communication verbal and written
Excellent time management / project skills
Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
Ability to recognize and react to changing work demands
Goal oriented : ability to stay focused on creating winning results
Hours / days of work vary due to the demands of the business
Must be able to work shift standing and waking and able to lift approximately 20lbs, and to pack, unpack and move stock Compliance with AODA & HRC Ralph Lauren Corporation is compliant with the Accessibility for Ontarians with Disabilities Act, 2005, and recognizes its obligation to provide accommodation in the job application process to persons with disabilities on request, up to the point of undue hardship.
Requests for accommodation should be directed to Global People Practices ( GPP ) via the Make a Difference Hotline (1-877-
4POLORL). Alternatively, as another option you can also email GPP at : GlobalPeoplePractices RalphLauren.com.