Sales Associate-Metropolis at Metrotown
Burnaby, British Columbia, Canada
4d ago
source : FashionJobs

The role of the Selling Associate supports and contributes to store productivity and profitability through customer service excellence, a consistent brand experience and the ability to build emotional connection, and loyalty, with the customer.

Key business metrics the Selling Associate should influence : Sales percent achievement to Target and LYConversionADS (average dollar sale)Consistent personal SPH above store average (specific SPH target to be determined) Role and Responsibilities : Models the Total Customer Experience in all customer interactionsConsistently offers a Product Demo and shares a personal testimony as well as name exchange while building emotional connectionExhibits a high level of activity, passion and energy, while providing an expert level of product knowledgeAble to transition customers to alternative fragrances and categories in order to build her personal and home fragrance wardrobeDemonstrates the ability to assist multiple customers through breakaways & audience selling during peak timesTakes initiative to elevate personal knowledge of all product categories in current and future merchandise and maintains awareness of store promotions, pricing and special eventsActively utilizes all available selling tools including Product Guides, SWAT tools, Theme Materials and Associate basicsDemonstrates knowledge and insight regarding inventory levels, customer feedback and product requests and can suggest alternate options (SWAT)Considering the confidential and sensitive nature of every element of this position, it is imperative that confidentiality is maintained at all times, and that company information not be discussed outside of the store

Meets defined availability criteriaDriven to exceed personal and store results through selling and serviceDemonstrates the ability to build relationships though listening, asking questions and relating to the customerStrong communication, organization and multi-tasking abilitiesProven track record of sales and service from previous experience An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

We only hire individuals authorized for employment in Canada.

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