Desktop Tech II
CompuCom Systems Inc
Chilliwack, BC
1d ago

Overview

CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses.

Celebrating its 30th year, CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.

CompuCom enables our clients to focus on what matters most their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people.

Join the team today by applying to the following Desktop Tech II role :

Responsibilities

  • Provides day-to-day technical support to employees for hardware break / fix, network infrastructure and internal desktop systems software and hardware.
  • Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified and escalated to a higher level of resolver teams.
  • Installs, configures and troubleshoots desktop systems, workstations, printers and network issues.
  • Understanding of Citrix, VPN, Windows 10 and Windows 7 systems.
  • Maintains passwords, data integrity and file system security for the desktop environment.
  • Communicates highly technical information to both technical and non-technical personnel.
  • May participate in development of information technology and infrastructure projects.
  • Educate organization’s computer users about basic and specialized applications.
  • Utilize problem management databases and help desk system to track requests.
  • Remotely assist Field techs with escalations hardware break / fix and basic understanding of client environment.
  • Qualifications

  • Preferred A+ certification, must obtain certification with 6 months of start date.
  • Join the Leader In the Delivery of Technology Solutions

    CompuCom has a clear vision and roadmap for the future of technology, and how it can help businesses achieve their goals.

  • 2018 Leader, Gartner Magic Quadrant, Managed Workplace Services, North America.
  • Recognized 15 straight years by Gartner.
  • We manage millions of devices and IoT nodes, including 6.4 million devices, 2.4 million network devices, 449,000+ servers and 1 million+ mobile devices.
  • We support 5.15 million users in North America and more than 8 million Service Desk contacts.
  • Learn more about CompuCom and how our comprehensive solutions and services benefit six of the top ten Fortune 500 businesses, seven of the top ten retail businesses, and six of the top ten financial services firms in North America.

    Visit us online at CompuCom.com .

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