Answers and redirects incoming calls on the main switchboard, Patient Inquiry Line and Locating (paging hospital staff)
Provides coverage at the Information Reception Desk
Pages staff through on call database in accordance to 24 hour on call schedules
Performs data entry using Microsoft Office
Communicates Emergency Codes throughout hospital according to established policy / procedures
Completes departmental incident reports as required
Completes incident reports for all complaints and concerns raised by callers and forwards to Supervisor for follow up
Logs all incoming and outgoing physician pages according to established policy / procedures
Logs all outgoing long-distance phone calls placed through the switchboard
Files departmental reports as needed
Assists with the orientation and training of new staff as assigned
Performs other duties as assigned
Successful completion of high school diploma
1 year recent customer service experience and working with a multi-line Meridian Phone System
Successful completion of a Conflict Resolution and Customer Service course (preferred)
Proficiency in Microsoft Word and Access (preferred)
Demonstrates strong interpersonal skills
Strong communication skills both verbally and written
Demonstrated ability to work independently and as a team player in a challenging and changing environment
Ability to work in a fast paced, stressful environment
Ability to multi-task with excellent time management and organizational skills
Demonstrated satisfactory work performance and attendance history
Open Date 5 / 9 / 2019 Posting Deadline 5 / 23 / 2019
All applications must be submitted by no later than 4 : 00 p.m. of the posting deadline date.
Sinai Health is committed to fostering a culture and environment that is safe, caring, equitable, compassionate and accountable in order to provide optimal care to patients and their family caregivers.
As such, all employees will follow safe work practices and comply with the roles and responsibilities that are outlined with respect to health and safety policies, procedures and training.
In accordance with Sinai Health policy and legislated health and safety requirements, employment is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases.