In this role, you will work closely with a great team to provide complex technical installation and implementation support services for clients;
including database administration interface consulting, report development and configuration of our CIS and Web applications.What you will be doing :
Participate in discovery sessions with our clients to determine the As-Is and To-Be states of their systems
Develop and maintain key end-to-end knowledge documents throughout the project
Be the primary technician to the configuration of our software suite to meet our client’s requirements through the utilization of the application’s graphical user interface (GUI), and with the assistance of MS SQL
Work in conjunction / guide with our Conversion team to accurately create various mapping documents
Assist in capturing customer’s requirements and implementing configurable interfaces through our AIM tool
Assist clients with end-to-end system testing and troubleshooting
Liaise with 3rd party vendors, end-users, and our client’s IT
Document configuration, enhancement, and testing notes for various projects through the ticketing system
Work closely with other team members as part of a cohesive group on various projects
Provide client training or assistance remotely or occasionally onsite
Maximize and maintain current knowledge and awareness of applications and related technologies What we are looking for :
3-5+ years of experience in customer support / business analysis experience
Programming and / or complex scripting experience (SQL, C#, PowerShell) What would make you stand out :
Experience with Crystal Reports is an asset
An understanding of object-oriented languages such as C# or Visual Basic is an asset
Experience with Utility Billing and CIS applications is an asset
Ability to travel at least 25% of the time throughout North America without limitations What we offer :
Comprehensive Medical, Dental and Vision
3 weeks' vacation and 5 personal days
Employee stock ownership and RRSP matching programs
Community involvement social responsibility
Flexible work options Applying If you are interested in applying to this Technical Consultant job, click 'Apply Now' to apply online.
If this role does not align with your career goals, feel free to review all our current opportunities here or submit your resume to our Harris Talent Network here for future opportunities.
About us Advanced Utility Systems is the leader and most progressive utilities software company in North America.As one of the largest providers of water, electric and natural gas utility software, Advanced Utility Systems offers an all-encompassing suite of integrated systems from billing to service management with a long-term commitment to the utilities industry, through investment in its employees, new products, new technologies, and continuous improvement.
Harris is an Equal Opportunity / Affirmative Action Employer.We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
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