Position Summary : Administers the housekeeping / laundry functions for the facilities including restaurants, public areas, and guestrooms ensuring that departmental objectives are met both financially and qualitatively.
Duties and Responsibilities :
Providing personalized and exceptional guest service at every given opportunity.
Accountable to the General Manager, Housekeeping Supervisors, Laundry, Guests and Team Members.
Supervises and directs Room Attendants, Night Cleaners, Housepersons and Laundry Attendants to ensure duties are performed consistent with standard operating procedures.
Monitors rooms on a daily basis to ensure that they are clean according to standards.
Checks rooms prior to Guest check-in to ensure they are ready for Guests with respect to amenities, supplies and appropriate tidiness / cleanliness.
Checks to ensure that all equipment is operating and if not, reports to maintenance to repair or replace if required.
Ensures that all cleaning supplies are in stock and Room Attendants have their supply of cleaners daily.
Directly responsible to ensure that the property is clean at all times.
Other duties as required
Professional Requirements :
Minimum of Grade 12 required.
College education or diploma in hospitality industry is considered an asset, but is not a requirement.
Entry to Intermediate Level computer literacy such as Word processing and spreadsheet programs.
Hospitality industry specific training (courses, seminars) to keep current in the industry is required.
Highly recommended 5-7 years in the hospitality industry (preferably in the area of housekeeping).
Previous up-selling and / or sales experience is considered an asset.
While we appreciate all applications, only those Candidates selected for an interview will be contacted.
Accessibility accommodations will be made for job applicants upon request.