Technical Service Manager - Manufacturing - 6742
The Headhunters
Surrey, BC, CA
2d ago
source : HaleyMarketing Group

Job Description

Are you a natural leader with a background in service and applications engineering? Are you looking for a role, where you lead a small team of technicians, with a focus on customer success?

Do you have a passion for delivering high quality customer service and a results-driven attitude?

My client, an industry leading machinery supplier, is looking for a Technical Service Manager to join their team in the Fraser Valley .

The Technical Service Manager will be responsible for overseeing a team of field technicians whose main function is to ensure customer satisfaction through product service and repair, installation, and technical support.

The ideal candidate for this role will have natural leadership abilities with strong interpersonal skills and a passion for providing exceptional customer service.

My client is committed to :

  • Offering an energetic, collaborative and innovative team to work with
  • Fostering opportunities for career development and progression
  • What the Technical Service Manager does :

  • Oversees the daily activities of field technicians
  • Seeks out business growth opportunities through market research initiatives
  • Reports on revenue and gross margin from equipment service, repairs, installation, and commissioning
  • Ensures products and service meet customer expectations
  • Implements process improvement procedures to drive customer satisfaction results and streamline the overall customer experience
  • What is expected of you :

  • Previous technical experience in a management role within a manufacturing environment
  • Degree or diploma in Engineering
  • Excellent leadership and interpersonal skills with a passion for customer service
  • Detail-oriented with strong conflict resolution skills
  • Excellent written and verbal communication skills
  • Currently based in the Lower Mainland is essential
  • Minimal travel throughout North America
  • What you can expect in return :

  • Competitive compensation and comprehensive benefits package
  • Opportunity to utilize your unique skillset within a leading organization
  • Only candidates already eligible to work in Canada will be reviewed.

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