Representative, Birks Gold Exchange
Birks
Vancouver, BC, CA
1d ago

Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design and excellence in service.

We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.

As a Representive, Gold Exchange you will get to embody our belief in the promise of a brighter tomorrow through each interaction.

This is a part-time temporary, freelance position. The incumbent will be working event based and will be required to travel between stores.

ARE YOU OUR HIDDEN GEM?

The Representative, Gold Exchange makes the client’s needs his / her first priority. He / she strives to maintain client relationships, provides exceptional client service and continuously represents Birks in the highest regard.

The incumbent is knowledgeable about Company policies and guidelines for purchasing gold, conducts accurate gold testing and provides concise information to clients regarding cost, and return policies.

The Representative, Gold Exchange will be expected to

  • Welcome all customers
  • Evaluate Gold / Platinum metal items that customers bring in, excluding gold coins and bullion.
  • Conduct material tests using a variety of methods to determine the items’ gold / platinum content and veracity (Karat weigh)
  • Weigh these items on a calibrated scale certified by Measurement Canada.
  • Present a cash offer after evaluating the Gold / platinum item.
  • Potentially negotiate with customers to arrive at a mutually agreeable price.
  • Ask for the Government issued ID
  • Maintain detailed transaction records, which help with day-to-day inventory management and provide insights on customer value and trends.
  • When needed, provides records to police who are investigating stolen items that customers may have sold to local gold buyers or pawnshops.
  • Manage day-to-day cash flow activities by ensuring that they have sufficient cash on hand to complete customer transactions and maintaining records of sales and purchases.

    Prepare the deposit of the left over floatPrepare to Gold buying package for a shipment to head Office.Dress appropriately, in a professional and well-groomed mannerMaintain a professional attitude at all times and always conducts business with integrityComply with all Company’s guidelines, policies and procedures as outlined in the Store Operations manualOffer assistance to and builds effective working relationships with team membersOur ideal candidate has

  • College Diploma
  • 3-5 years’ experience in the retail industry
  • Previous experience in the Jewellery Industry (asset)
  • Exceptional customer service
  • Good interpersonal and communication skills (verbal and written)
  • Strong Organizational Skills
  • Teamwork
  • Ability to multitask in a fast paced environment
  • Computer literate (MS Office)
  • English (spoken / written)
  • Detail Oriented, reliable and trustworthy
  • OUR PROMISE OF DELIGHT

    In return for your commitment to excellence, we offer

  • Competitive earnings
  • Innovative and unique training programs
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