Customer Service Representative Full-time
DAVIDsTEA
Montreal, Qc
11d ago

the role

We are looking for adynamic Customer Service Representative to join our team!

Working in a team you willbe the initial contact for all customer inquiries, compliments andcomplaints. You will be answering themajority of our client’s questions and comments by e-

mail with a smallerpercentage being addressed via the telephone. You will answer questions abouttea, accessories, online orders, shipping inquiries and / or our customer rewardsprogram.

If you enjoy working in a fast evolving and growing environment thismay be the perfect position for you!

Sounds like you? Keep reading

Responsibilities

  • Delivering an exceptional customer service experience to all our customers;
  • Providing our customers with information via email and telephone;
  • Finding innovative ways to address special requests;
  • Logging all customer contacts including phone calls and emails in a user-friendly program.
  • So are YOU our next Customer ServiceRepresentative?

    Requirements

  • 1-3 years of relevant customer service and retail experience;
  • Bilingual with excellent verbal and written communication skills in both French and English;
  • A skilled, versatile problem-solver and an organized multitasker;
  • A forward-thinker that is able to go above and beyond to increase the customer satisfaction level;
  • A fast-learner, capable of taking on an increasing scope of responsibilities;
  • Computer savvy with a strong knowledge of MS Office;
  • Experience with SalesForce is a major asset;
  • An easy-going, positive and friendly team-player;
  • Available to work full-time (evenings and weekends, if necessary)
  • Sound good? Then join us in our mission of making the world smile one cup at a time.

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