We are looking for adynamic Customer Service Representative to join our team!
Working in a team you willbe the initial contact for all customer inquiries, compliments andcomplaints. You will be answering themajority of our client’s questions and comments by e-
mail with a smallerpercentage being addressed via the telephone. You will answer questions abouttea, accessories, online orders, shipping inquiries and / or our customer rewardsprogram.
If you enjoy working in a fast evolving and growing environment thismay be the perfect position for you!
Sounds like you? Keep reading
Delivering an exceptional customer service experience to all our customers;
Providing our customers with information via email and telephone;
Finding innovative ways to address special requests;
Logging all customer contacts including phone calls and emails in a user-friendly program.
So are YOU our next Customer ServiceRepresentative?
1-3 years of relevant customer service and retail experience;
Bilingual with excellent verbal and written communication skills in both French and English;
A skilled, versatile problem-solver and an organized multitasker;
A forward-thinker that is able to go above and beyond to increase the customer satisfaction level;
A fast-learner, capable of taking on an increasing scope of responsibilities;
Computer savvy with a strong knowledge of MS Office;
Experience with SalesForce is a major asset;
An easy-going, positive and friendly team-player;
Available to work full-time (evenings and weekends, if necessary)
Sound good? Then join us in our mission of making the world smile one cup at a time.