Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.
As an organization, we are united in our responsibility to create healthier futures.
Must be fluent in French and English
2 Year Contract
What you will be doing
POSITION SUMMARY :
Reporting to the Program Manager, the Nurse Case Manager is responsible for managing all aspects of program support for assigned physicians or centers (hospital or clinics) in a given geographical area, and ensures that patients are provided easy access to the support program and access to their drug therapy.
The Nurse Case Manager also works directly with the reimbursement specialist to help secure funding and supports the pharmaceutical team when needed.
PRIMARY DUTIES AND RESPONSIBILITIES :
Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management;
Telephone support (including maintenance calls and adherence support both inbound and outbound as needed);
Database management and ongoing auditing of files and information captured;
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption / discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team;
Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed;
Attend pharmaceutical sales meetings as required;
Attend patient meetings, conferences as needed to educate patients, providers regarding disease / product information and case management services;
Work with patient associations and advocacy groups;
Establish and maintain partnerships with pharmaceutical team;
Liaise with health care providers, pharmacies and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery and resolve issues as they arise;
Clear communication to the manager, team and the client regarding the management of patient cases;
With the managers, participate in the training process of new nurse case managers, including but not limited to shadowing & call monitoring.
Support and collaborate with other program staff in the development and implementation of disease management programs including clinical requirements, write texts, manuals or patient pamphlets, develop compliance program parameters, needs assessments and protocols;
Provide feedback regarding current protocols, databases, processes, inter-departmental relationships
Be available on call after hours and weekends (24 / 7) for periodic telephone consultation and emails as needed by the specific program
Responsible for reporting all Adverse Events to the assigned units / departments.
The Nurse Case Manager will also be assigned other duties and tasks as required from time to time.
May be required to be on standby / on call as part of this role.
What your background should look like (minimum qualifications)
EXPERIENCE AND EDUCATIONAL REQUIREMENTS :
A Bachelor’s degree or registered nurse (RN) diploma, advanced degree or specific practice management experience preferred, with five (5) years of Nursing experience;
Requires a minimum of two (2) years in public or private third party reimbursement arena or pharmaceutical industry in sales (not required, but an asset), managed care, or clinical support, or related experience;
The preferred candidate is a nurse with healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry;
Bilingualism (French and English) strongly preferred;
Experience in hematology and / or nephrology an asset;
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :
Strong patient focus;
Strong ability to multi-task;
Ability to work under pressure;
Superior customer service skills;
Internet-research and computer savy; has strong verbal and written communication skills, problem solving skills and is a team player;
Strong phone etiquette;
Ability to communicate and comprehend medical information;
Demonstrate teamwork abilities;
Ability to work autonomously;
Ability to handle sensitive issues with opposing opinions and strong negotiation skills;
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Proficiency in Microsoft Word, Excel, PowerPoint and other Office Programs
Available for travel at least 15% per year
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.
Competitive compensation packages
Comprehensive health and dental plans
Flexible & remote working options
Online peer-to-peer recognition program
Corporate discounts with multiple establishments, including fitness centers
Health & Wellness program with onsite yoga and massage therapy
AmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies.
Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care.
We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market.
We create healthier futures.