Global Network Operations Center (GNOC) is an eyes on glass network support team, utilizing a variety of monitoring and troubleshooting tools to provide continuous, 24 X 7, first-
level support of all Visa-managed Corporate and Commercial network environments to ensure network integrity and the expedient mitigation of network events or connectivity issues.
GNOC is also responsible for proactively identifying potential issues within the infrastructure, and provide both internal and external network support for Visa networks, systems and applications, in addition to responsibility for the physical engineering and support of Visa facilities and lab environments.
This is an exempt position within a critical services operations environment, that provides first level network support.
Staff are considered essential personnel and are required to work weekends and holiday as scheduled. The position consists of a two-
week rotating schedule of 12 hour shifts, that may require overtime work as needed to cover staffing shortages or attend training.
As a member of GNOC, in the role of Network Administrator, you will have the primary responsibility for monitoring the Corporate and Commercial Visa network environments and providing first-
level support in the isolation and mitigation of issues that may impact our clients, network environments or the Visa brand.
You will have the additional responsibility of providing coverage and acting as the delegate during the absence of the GNOC Manager.
The Network Administrator, as the Team Lead, must have the ability to work independently lead, manage and be a point of contact for their team members in addition to acting as a liaison between GNOC and other internal groups.
You must possess excellent written and verbal communication capabilities, customer service skills and strong technical and analytical capabilities in order to effectively manage and engage other personnel.
A strong candidate for this position must also possess a good meter for the appropriate escalation to senior and executive management when necessary. .
The preferred candidate will possess all of the following competencies :
Technical Qualifications :
The primary monitoring tools utilized are NetCool, Solarwinds, Splunk, Thousand Eyes, Netscout, Vantage and Ask Now / Service Now
All your information will be kept confidential according to EEO guidelines.