Senior Product Manager - SmartHome Security Reliability
TELUS
Ontario, CA
1d ago

Join our team

Hot on the heels of our market debut in 2018, we’re growing fast and elevating traditional home security with smart devices and home automation to provide more control and convenience for our customers.

Home automation is a rapidly growing industry, offering incredible benefits and potential, and has proven to be an indispensable tool for better resource conservation, increased savings, and enhanced security and productivity.

Help us to make our mark in an exciting space full of opportunity, we are looking for passionate individuals who can help us grow our business to reach ambitious new heights!

If you are :

  • a stickler for quality,
  • love to use data to identify insights, opportunities and drive decisions,
  • you’re great at creating a compelling narrative to achieve buy-in and resources for those opportunities,
  • and fantastic at delivering and driving projects and programs to fruition with your stellar project management skills, problem solving skills, and knack for building and leveraging strong relationships to get things done,
  • AND you’re passionate about ensuring customer privacy is at the center of every project to boot. . come join our amazing team!
  • We’re focused on trust and reliability as two of the most important and impactful elements security and automation they have a huge influence on a customer’s decision to buy, and their Likelihood-

    to-Recommend (L2R) the product to others. In short, your role is to ensure our products and services are extremely reliable and trustworthy as we continue to grow and expand our offerings.

    You will be responsible for using customer insight and data to find and assess opportunities, to plan and design, test and launch new SmartHome Security products and services to market.

    Here’s the impact you’ll make and what we’ll accomplish together

    You’ll identify opportunities, and focus on leading, and delivering capabilities across our platform, hardware, and TELUS internal systems to promote a high degree of trust.

    Here's how

  • Bring together the product roadmap of your development stream and drive organizational priority and alignment of your product
  • Work with cross-functional TELUS teams to deliver upon end-to-end product roadmap requirements : including product / project management, service design, marketing, GTM, sales and support activities
  • With a strategic focus, ensure recommendations are meeting both our business priorities and financial objectives
  • Resolve problems while looking for clear paths to inform and improve performance
  • Report on key performance indicators, using dashboards and reports to help measure operational metrics and progress of our portfolio
  • Develop meaningful actions / recommendations for improvement based on client feedback, performance data and root-cause analysis efforts
  • Qualifications

    You're the missing piece of the puzzle

  • Recognized for your collaboration with teams, and building relationships with partners
  • Known for your ambition, you are a self-starter and able to support quality and results with directional guidance
  • With a focus on delivering customer value in a creative and dynamic environment
  • Known for your ability to communicate across groups, and cultivate strong working relationships with a large extended project team and influence those around you
  • With a knack for presentation and storytelling, you craft clear, concise and compelling messages
  • Recognized for using data, and your proven financial acumen to make recommendations and drive decisions
  • Ability to drive change on an end-to-end basis across multiple stakeholders and business units
  • University degree, 10+ years of experience; progressive experience in product management or project management or equivalent
  • Great-to-haves

  • Product Owner certification (or related agile development methodology experience)
  • Service Design experience
  • Lean process improvement experience
  • Technical or architectural experience with complex systems spanning internal, vendor, software, hardware
  • Data, BI, reporting experience, experience with systems such as Tableau
  • Who is TELUS?

    We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion?

    At TELUS, you create future friendly® possibilities.

    At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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