Advisor, Relationship Marketing
Ivanhoé Cambridge
Montréal, Quebec, CA
4d ago

Ivanhoé Cambridge develops and invests in high-quality real estate properties, projects and companies that are shaping the urban fabric in dynamic cities around the world.

It does so responsibly, with a long-term view to generate optimal, risk-adjusted returns.

Ivanhoé Cambridge is committed to creating living spaces that foster the well-being of people and communities, while reducing its environmental footprint.

Vertically integrated in Canada, Ivanhoé Cambridge invests internationally alongside strategic partners and major real estate funds that are leaders in their markets.

Through subsidiaries and partnerships, the Company holds interests in more than 1,000 buildings, primarily in the residential, office, retail, industrial and logistics sectors.

Ivanhoé Cambridge held more than C$60 billion in assets as at December 31, 2017, and is a real estate subsidiary of the Caisse de dépôt et placement du Québec (cdpq.

com), one of Canada's leading institutional fund managers.

For more information :

Department : Marketing and Innovation

Position type : Contract (Approximatively 13 months)


In today’s landscape of constant connectivity, data capture and instant gratification, shoppers expect to be recognized and rewarded on a personal basis.

As such, Ivanhoé Cambridge is building a Relationship Marketing practice to understand how its retail shoppers behave in different channels & formats and, in turn, leverages this intelligence to the benefit of all stakeholders (brands, clients, retailers).

Reporting to the Manager, Content and Communications, the role requires the development of a strong working relationship with the broader Digital Marketing & Solutions team, with a network of external agencies and with each shopping centre’s Marketing leads.

Main duties include :

  • Build and design strategies and tactics to maintain and engage our shopper database across relationship building, conversion and advocacy phases;
  • Work with the Manager, Content and Communications to establish shopper engagement goals.
  • Subsequently, must measure, adjust and evolve communication strategy to meet these goals;
  • Own the management and optimization of internal email platform linked to SalesForce Marketing Cloud and manage different email templates and sends;
  • Develop a bilingual (EN / FR) content calendar that includes communications to shoppers via newsletters, social media platforms and behaviourally-
  • triggered personalized messages;
  • Own the management and optimization of the omni-channel campaign management platform, the Social & Shopper Journey Management platform and campaign delivery tools;
  • Test new ideas and marketing tactics to determine lift on multiple types of shoppers;
  • Suggest and implement new management system solutions to improve the existing content integration process;
  • Oversee the always-on social media monitoring / online customer service strategy with an external agency and the implication of local marketing teams;
  • Support the ongoing management of client services platforms and real-time shopper advocacy / surveying;
  • Liaise directly with and (when needed) provide training to corporate and local marketing teams on the importance of and tactics for shopper retention across digital channels;
  • Manage consultants and interns, as needed, for the delivery and measurement of the established strategies and initiatives.
  • Key requirements

  • Bachelor’s degree in marketing, eCommerce or Communications required;
  • Minimum of 3 to 5 years of relationship marketing experience;
  • A strong passion for researching and testing new opportunities to generate new customer experiences;
  • Hands-on experience with both defining user journey and deploying the underlying technology;
  • Excellent interpersonal skills, especially with internal stakeholders and external agencies;
  • Excellent communication, a positive attitude, and proven presentation skills;
  • Detail oriented, analytics-driven and well organized;
  • Strength in and comfort with budget management;
  • Strong project and time management;
  • Oral and written proficiency in French and English;
  • Experience with SalesForce Marketing Cloud an important asset.
  • If you are interested in this challenge, please submit your resume.

    You have everything to gain!

    When you join the Ivanhoé Cambridge team, you are eligible for employment benefits and a pension plan that are among the best in the industry.

    Our many health and wellness programs encourage you to balance your work and personal lives and fulfil your desire for social involvement, while maintaining a healthy lifestyle.

    At Ivanhoé Cambridge, you will have many opportunities to develop your skills and thrive professionally, in Canada or elsewhere in the world.

    Our initiatives aimed at creating an exceptional working environment that inspires our employees to give the best of themselves elevated Ivanhoé Cambridge into the ranks of Canada’s 50 Best Employers , 100 Top Employers and 10 Most Admired Corporate Cultures .

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