Delivery Dispatcher
Article.Com
British Columbia, Vancouver
21d ago

Description

Hey, we’re Article. We’re a digital-first furniture brand that’s engineering remarkably better furniture experiences. We don’t have brick and mortar stores, so we’re able to deliver better value on beautiful, modern furniture.

Because of this, we’re growing like crazy and we need a few more hands on deck.

We’re looking for a Logistics Delivery Dispatcher to liaise with customers and coordinate with our Delivery Teams to bring our beautiful products to customer’s homes.

You will coordinate deliveries in Metropolitan Areas throughout the United States and Canada and will often be coordinating with delivery teams in multiple cities.

The Logistics Delivery Dispatcher is an essential contributor to the Article team - delighting our customers by making the delivery process as positive and simple as possible.

Responsibilities and daily tasks include :

  • Scheduling drivers and equipment with an eye on safety first, legal compliance, and optimization.
  • Monitoring equipment and driver progress throughout the day, watching for factors that might cause delays and taking action to keep team on track when necessary.
  • Creating contingency plans and re-arranging routes in order to react to continuously changing circumstances.
  • Utilizing dispatch tools to put together optimum routes for delivery teams.
  • Contacting customers via email, phone, or text to set up appointment windows and providing solutions to customer concerns or complaints.
  • Setting up appointments in the most optimum order possible and devising flexible solutions to meet customers’ needs.
  • Providing product information to customers if questions arise at delivery site.
  • Addressing any irregularities encountered at the delivery site (ie. product that does not fit, concerns about product, etc.)
  • In case of emergency, coordinating with emergency authorities.
  • In case of breakdown, arranging for replacement vehicle and towing.
  • Coordinating scheduled maintenance of vehicles.
  • Requirements

  • 1 year experience working as a dispatcher or in customer service within (or closely related to) a trucking operation.
  • Strong geography Skills - ability to pass a simple North American geography test.
  • Ability to learn to use new software quickly.
  • Ability to multi-task and work effectively in a (sometimes) high stress environment.
  • Willingness to follow up on issues that require resolution after hours or work overtime when required.
  • Willingness to work irregular shifts include early mornings, nights, weekends, or holidays.
  • Proven excellent attendance record.
  • Foreign language skills, especially in Spanish are an asset, but not required.
  • Benefits

    We want Article to be an amazing place to work, and we do our part to take care of our team. In addition to a competitive salary, we provide :

  • The tools you need to get your job done well! We supply state-of-the-art laptops and monitors, keyboards, laser printing, wireless mouses, and the software you need to succeed.
  • A great office. The Article space is housed in a converted warehouse with in-house photo studios, an airy open layout, complimentary snacks, and a killer sushi joint just up the street.
  • Access to a benefits package with all the bells and whistles.
  • Onsite fitness equipment, change rooms (including towel service!) and bike storage
  • Discounts on our products, plus free upgraded delivery so you can style your home how you like it.
  • Regular extra-curricular activities, such as socials, open-mics, picnics... even cross-country skiing! We’re open to suggestions for fun new activities so bring a few ideas along.
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