Knowledge Manager, Deloitte Global
Deloitte
Toronto, ON, CAC 3G7
12d ago

JobType : Permanent

Primary Location : Toronto, Ontario, Canada

All Available Locations : Toronto

External Posting Description

The Knowledge Manager (KM) in the Canadian Member Firm (MF) will work with the Canadian Senior Knowledge Manager to own the Consulting-

related knowledge activities, understanding their local and practice area priorities, and coordinating knowledge activities to foster a more robust global knowledge exchange.

The KM will also coordinate closely with the broader CoRe Knowledge Services teams, both collaborating and aligning to Global CoRe KS’s strategy, priorities and approaches.

Work you’ll do :

  • Practice Area EnablementDevelop knowledge plans that articulate KS support of the strategic priorities of the practiceCreate and contribute to collections of internal content and external research to support strategic priorities (e.
  • g., for Hot Topics, Super Priorities)

  • Intellectual Property ManagementMaintain healthy knowledge space by regularly reviewing age, diversity and usage of existing content and executing action plans to improve user experience (e.
  • g., archiving, targeting content to fill gaps)Provide knowledge transfer sessions on local initiatives / priorities to educate global business support and Nerve Center teams

  • Expertise & Network ConnectivityFoster and encourage participation of specialists in networks and community forums (e.g.
  • Yammer groups) that drive the exchange of tacit knowledge across Canada and global networks

  • Knowledge Platform OptimizationProvide local guidance to practitioners based upon in-depth expertise of local and global knowledge platforms / tools capabilities and functionality (e.
  • g., MyDeloitte, KX, etc)Liaise with Consulting learning manager in the development of Knowledge Services-related learning content for new hires and experienced professionals

  • Adoption Measurement & ImprovementLead systematic analysis of Canada practitioner adoption, usage and contribution levels and determine appropriate action to increase participationCompile and deliver reporting in line with Canadian and global leadership strategy and goals
  • What you’ll be part of our Deloitte Global culture :

    At Deloitte, we expect results. Incredible tangible results. And Deloitte Global professionals play a unique role in delivering those results.

    We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.

    In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value.

  • We want you to fit in with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment;
  • but we also want you to stand out with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

    Deloitte Global supports our talented professionals in answering the question : What impact will you make?

    Who you’ll work with :

    The CoRe team makes an impact by providing three fundamental services to Deloitte around the world : knowledge services, procurement, and real estate.

    We develop new and innovative ways to improve how services are delivered across the Deloitte organization, leveraging our global scope and strength to serve our organization across borders.

    External Posting Qualifications

    To be considered for this role, there are certain qualifications you’ll have to have. And others that would be really, really nice.

    Required :

  • Fluent in English and strong verbal and written communication skills
  • Experience with electronic knowledge, repository management, intranets / portals, collaborative and social media tools
  • Experienced, independent thinker with proven project management experience; ability to manage multiple simultaneous projects and stakeholders and deliver results
  • Highly responsive with demonstrated ability to take initiative and interact with all levels of management
  • Collaborative, team player, who has exceptional relationship building / relationship management skills to establish rapport, build trust and confidence, and manage customer expectations
  • High comfort level working, managing resources, and collaborating in a virtual, global environment
  • Ability to deal with ambiguity and adapt to change; experience managing change, acting as a change agent to influence others
  • Education and experience :

  • Bachelor’s degree required
  • Other relevant fields of study may include Business, Management, Information Systems, Library Sciences, Journalism and / or Communications
  • Candidate must have 4-6 years of relevant experience. Experience in aligned business area a plus and experience in a global professional services organization preferred.
  • Location :

  • Toronto preferred, other locations considered based on qualifications
  • Preferred :

    Language Skills : Fluent English; some knowledge of French and / or Spanish will be considered as asset but is not required

    SharePoint experience a plus

    How you’ll grow :

    Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths.

    We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges.

    We want you to ask questions, take chances, and explore the possible.

    Benefits you’ll receive :

    Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-

    being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

    Deloitte is an inclusive employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process.

    Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.

    We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

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