Motor Claims Team Leader
1d ago

Job Description

This job involves leading a team of Technical Claims Handlers to improve the Technical Capability and Indemnity performance of the department.

Providing strong Leadership and Technical guidance in order to deliver improvement in indemnity control.You will provide support, coaching and instructions in technical areas within Operational Motor Claims to technical claims handlers and team members as appropriate.

You will keep up to speed with technical developments, whilst sharing and implementing best practice. You will work with a range of senior stakeholders, operational teams, and their managers.

The post holder will report directly into the BPO & Recoveries Leader.

Responsibilities :

  • Leading, motivating and developing engaged teams to deliver high quality outputs in the most effective ways while ensuring their personal and professional development
  • Reviewing relevant classes of claims and achieving optimum settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
  • To provide technical coaching, feedback, and support to improve the technical capability and expertise of team members to drive efficiency and delivery of business targets
  • Skills and Knowledge Required for this Role :

  • Good Leadership skills required
  • Previous experience as a Team Leader is essential
  • Problem solving skills
  • Experience with Guidewire software preferred, but not essential
  • About Us

    A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work.

    We have a diverse mix of customers and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.

    Our commitment to diversity is sincere, continually growing and led right from the top. RSA takes pride in being accessible to all.

    We welcome applications regardless of gender, sexual orientation, disability, race, marital status, ethnic origin, religion, or social class.

    We encourage inclusive environments where our people can always give and show the very best of themselves and harness the power of our diversity.

    If you require flexibility in when, where or how you work, we’d love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best.

    If you require adjustments during your application process, please flag this on your application form.


    Be honest, open and fair. Set high standards. Stand up for what is right.


    Be kind. See diversity as a strength. Be inclusive and collaborate

    Customer Driven

    Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.


    Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.


    Help others. Protect the environment. Make our communities more resilient.


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