Director, Indigenous, Wellness Reconciliation, and Partnerships
Providence Health Care
Vancouver, CA
4d ago


In accordance with the Mission, Vision, Values and strategic directions of Providence Health Care (PHC), the Director of Indigenous Wellness, Reconciliation & Partnerships promotes a culturally safe, respectful, and engaged environment across all PHC sites for PHC’s patients, clients, residents, families, visitors, staff, volunteers, and leadership.

Reporting to the Corporate Director, Mission Engagement & Reconciliation, within the Mission, People and Ethics portfolio, the Director is responsible for leading organizational development and capacity-building strategies, and providing strategic and transformational leadership to PHC, with respect to progressing on the Calls to Action of Canada’s Truth and Reconciliation Commission and the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), further to PHC’s signatory status with the First Nations Health Authority’s Declaration of Commitment to Cultural Safety and Humility .

The Director ensures the integration and synergy of Indigenous Wellness & Reconciliation strategies with PHC’s organizational culture and operations, and with PHC’s mission-driven Catholic faith-based legacy, identity, vision and values.

Stemming from a strong foundational background and cultural experience with one or more of Canada’s Indigenous groups, the Director provides expert counsel and advocacy, in advancing commitments to cultural safety, and truth and reconciliation, to improve wellness for Indigenous peoples from throughout BC.

The Director is a corporate resource that functions at all levels of the organization, across all programs and services, and all sites.

  • The Director oversees the organization’s indigenous wellness and reconciliation initiatives, and ensures their integration with the organization’s strategic and operational directions;
  • builds internal and external relationships; establishes, delivers and evaluates training and education programs; creates and manages the resource plan for the portfolio;
  • coordinates, delivers and reports on indigenous community engagement strategies; undertakes outreach and establishes and maintains partnerships with community organizations and stakeholders;
  • and, utilizes change management, negotiation and conflict resolution, communication, facilitation and interpersonal skills to carry out accountabilities.

    Anticipated outcomes of work will require innovation, advocacy, systems thinking, diplomacy, and creativity in problem solving and decision-making.

    Key interactions in addition to internal organizational contacts include health authorities, Indigenous organizations, first nations, band councils and administration, and community organizations, as well as patients / family members, and members of the public.


    Demonstrated leadership and initiative in developing, implementing and evaluating strategies and approaches for organizational development and capacity building.

  • Knowledge and understanding of Indigenous health and wellness issues; socioeconomic determinants of health and wellness;
  • traditional protocols; Indigenous community organizations and services; and, policies, directions, research literature and trends relating to Indigenous health, wellness, cultural safety, and reconciliation.

    Knowledge and understanding of the Truth and Reconciliation Calls to Action and the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), PHC’s signatory to the Declaration of Cultural Safety and Humility, and other related policies, direction documents and foundational governance documents (eg, MoU’s, Accords).

    Knowledge and comprehension of PHC’s Mission, Vision, Values, and strategic priorities to ensure appropriateness and alignment of program strategies and initiatives.

    Knowledge of complex organizational and system dynamics in terms of involving multiple stakeholders and partners.

    Demonstrated ability to provide leadership, guidance and direction to staff and the leadership team, to build effective partnerships, and to build credibility, understanding and trust within the organization and with external partners and organizations.

    Demonstrated ability to establish and manage advisory / steering structures.

    Excellent communication and facilitation skills, including strong executive writing and presentation skills.

    Advanced skills in complex problem solving, planning, project management, change management and group process.

    Ability to work effectively, both independently and as part of a team.

    General knowledge of current health care issues and trends.

    Ability to exercise sound judgment, critical thinking and effective decision-making.

    Ability to respond to changing priorities and unforeseen circumstances.

    Ability to effectively manage budget and staff resources.

    Demonstrated computer literacy and word-processing skills.

    We acknowledge with gratitude that we live, work and serve on the traditional, ancestral and unceded territories of the Coast Salish peoples the x?

    m?θk??y??m (Musqueam), Skwxwú7mesh Úxwumixw (Squamish), and s?l?ilw?ta?? (Tsleil-Waututh) First Nations.


    A Master’s degree in Health or Business Administration, Leadership or Organizational Development or other related Master’s degree, plus seven (7) to ten (10) years of related organizational development experience, preferably in an Indigenous health care context.

    Supplemented by strong engagement skills and the ability to motivate and influence organizational leaders, physicians, staff and volunteers, and community members, to embrace and take action on reconciliation and indigenous health and wellness strategies.

    Additional desired training / skills such as facilitation, strategic planning, communications, human resource management, leadership development, teaching, business and finance.

    Ability to speak an Indigenous language would be an asset. Valid BC Driver’s License. Personal vehicle required as travel within the geographic area may be required.


    Strategic Alignment and Leadership :

    Ensures the alignment of program strategies to PHC’s Mission, Vision, Values, strategic directions, goals and objectives.

    Supports organizational strategic and tactical direction setting and ensures the congruence of Indigenous Wellness & Reconciliation initiatives with these directions.

    Identifies and actively promotes Indigenous Wellness & Reconciliation priorities and strategies within the department and throughout the organization to achieve key target outcomes.

    Builds influence and trust with PHC leaders, medical staff and other stakeholders through effective communication and negotiation in support of the program’s activities.

    Meets regularly with Program Directors, Service Directors and other Leaders to identify and review related work. Functions as a corporate resource and internal point of contact for Indigenous Wellness & Reconciliation initiatives and strategies.

    Collaborates with internal and external stakeholders to monitor the effectiveness of projects / initiatives. Coordinates meetings to review status of projects.

    Functions as a resource for staff across the organization to troubleshoot and resolve issues or concerns with related initiatives.

    Identifies, promotes and integrates new systems, processes and care models to enhance care, service and support to Indigenous patients, clients, residents and families, as well as for Indigenous staff, to enable an effective and integrated organization that fully demonstrates a commitment to Indigenous Cultural Safety, Wellness and Reconciliation.

    Facilitates the development and realization of a plan for Indigenous Wellness & Reconciliation within the context of a Catholic faith-based health care organization.

    Organizational Development and Capacity-Building :

    Identifies strategies to actively build leadership capacity within the organization towards improved wellness, cultural safety, and reconciliation.

    Leads and supports organizational development and capacity-building strategies, including policy development, advisory structures, governance recommendations, education, recruitment strategies, communications, community and stakeholder engagement, and other best practices.

    Oversees organizational development initiatives for Indigenous Wellness & Reconciliation, including planning for upcoming projects / initiatives, overseeing the assignment of work, and developing processes for evaluation and measurement of outcomes.

    Develops training programs, curricula and materials as needed. Delivers training as appropriate and / or organizes training delivery.

    Ensures the effective promotion, execution and evaluation of related training programs.

    Establishes and sustains relationships and partnerships in support of Indigenous Wellness & Reconciliation. Envisions, implements, facilitates and / or oversees community engagement strategies with partners, community organizations, First Nations, Indigenous patients and families, and community members.

    Regularly reviews and evaluates organizational development and evaluation models and methodologies to incorporate best practices.

    Identifies, initiates and facilitates opportunities to partner with health organizations, regional entities, community agencies and private partners in system redesign or care and service improvements.

    Develops and / or evaluates regional, provincial and national proposals to create, expand and improve services with respect to Indigenous Wellness & Reconciliation.

    Participates on organizational, local and provincial committees representing the organization and the program, with Indigenous Health leaders and partner organizations, including health authorities, local government, provincial government and community organizations.

    Project Management :

    Leads the completion of business cases, operational reviews, needs assessments and environmental scans to identify viable organizational objectives, directions and options.

    Undertakes priority analysis, action planning, stakeholder engagement, strategy / project implementation, evaluation and monitoring of key indicators.

    Identifies and ensures the expedited resolution to problems or barriers to enable successful completion and sustainment of initiatives.

    Understands and develops contingencies to manage the related risks of initiatives.

    Reports out on program activities, including Project updates, annual reports, Committee updates and other reports as required.

    Program Administration :

    Leverages internal resources and supports across the organization to enable success of program initiatives.

    Recruits, selects, hires and manages staff and contractors as needed. Monitors and conducts performance evaluations, recommends training and development, undertakes disciplinary action if required including termination, and ensures mission-driven recognition strategies are in place.

    Manages contractual relationships with external consultants as required.

    In conjunction with the Corporate Director, develops an annual Indigenous Wellness & Reconciliation budget. Provides leadership and stewardship of budget and assumes accountability for monitoring, budget realignment based on variance and regular reporting.

    Performs other related duties as required.

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