Logistics Supervisor
Expeditors International B.V
Richmond, Canada
6d ago

Company Description

We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
  • Job Description

    Supervises and coordinates activities of workers concerned with providing work orders & inventory records for distribution accounts.

    People :

    Supervises Customer Service Representatives. Coordinates daily workflow. Coordinates and transition new accounts, gathering all necessary information and assigning accounts to CSRs.

    Audits all new accounts and follow up on responsibilities of the CSR’s to ensure that customer needs have been met. Issues written and oral instructions.

    Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures

    Maintains a productive staff by creating programs for hiring, training and professional development.

    Applies sound communication and motivational techniques in supervising, coaching and disciplining associates.

    Manages associate performance and recommends promotions, wage increases and terminations.

    Plans staffing level of distribution office personnel.

    Determines work procedures, prepares work schedules, and expedites workflow

    Identify with manager, develop, and mentor your No. 2.

    Operations :

    Use the EDMS system at full.

    Oversee and ensure compliance with Expeditors Operational Process Standards

    Day to day supervision to ensure compliance with local regulations

    Customer

    Support the manager and or the sales department where needed :

    Makes introductory contact with new accounts and maintain effective relationships with existing accounts.

    Addresses the more complex and non-routine customer issues and requests.

    Coordinates new accounts, gathering all necessary information and assigning accounts to Customer Service Representatives (CSRs).

    Audits all new account and follows up on responsibilities of the CSR’s to ensure that customer needs have been met.

    Finance :

    Works with the Distribution Manager to help develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgrades.

    Interacts with credit and collections personnel regarding payment problems.

    Performs and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.)

    Compliance :

    Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.

    Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

    Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

    Culture :

    Proactively promote the company’s 10 cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

    Knowledge :

    Knowledge of customer relationship management software programs

    Inventory management, budgeting, and accounting knowledge is required.

    Expeditors company policies and procedures knowledge

    A good understanding of Expeditors’ products, services and systems

    Strong market and competition knowledge

    Skills :

    Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

    Good Microsoft Office skills (Excel, Word etc.).

    Requires direct warehouse-related experience in customer service, with management skills such as planning, supervising, controlling, organizing and staffing.

    Communication skills are necessary to establish effective working relationships.

    Behaviours : Emotional resilience

    Emotional resilience

    Self-reflecting and open to feedback

    Initiative and ability to work in autonomy

    Role model of integrity and pride for all employees

    Proven leadership attitude and background

    Training Requirements :

    Meet company standards of 52 hours training per year, including as needed management / leadership training

    Education and Experience :

    Bachelor’s degree (B.A.) from four-year college or university; or 4 years-related

    Experience and / or training; or equivalent combination of education and experience

    At least two years of experience in distribution / inventory control

    Previous supervisory experience

    Additional Information

    Expeditors offers excellent benefits :

  • Paid Vacation, Holiday, Sick Time
  • Health Plan : Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • RRSP Retirement Savings Plan
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
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