Desktop Team Lead
CompuCom Systems Inc
Vancouver, BC
11d ago

Overview

Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.

Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.

Installs, configures and troubleshoots desktop systems, workstations, servers and network. Maintains passwords, data integrity and file system security for the desktop environment.

Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.

May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization's computer users about basic and specialized applications.

May involve use of problem management databases and help desk system. Scope of Work : A strong computer professional who is able to prioritize workload and maintain a positive relationship with various personalities.

Ability to work with HP Commercial Desktops, Workstations and Notebooks Deploy equipment (typical includes : computers, displays, keyboards, printers, hand-

  • held scanners and other peripheral devices); Deliver paper / ribbons / toner and reload if required; Perform preventive maintenance (see Appendix 1 and Appendix 2 of this Schedule A) Preventive maintenance typically includes inspection, basic testing, adjustments, cleaning, and upgrading software / firmware upgrades as is necessary;
  • Standard equipment includes PC's, printers, hand-held scanners; There are also CUSS kiosks at offsite locations around the Vancouver area, and Canada Line stations that must be maintained once a month;
  • Other self-service equipment that must be maintained includes : APC Kiosks PIK Kiosks Self-service Bag Drops Clean hardware (see Appendix 1 and Appendix 2 of this Schedule A);
  • Complete visual inspections; Return hardware for replacement or repair; Respond to corporate printing incidents (paper jams);
  • Respond to corporate audio-visual equipment incidents; Move, Add, Change (MAC) : Changes to the location of existing equipment and the staging of new IT equipment.

    The Services will be initiated by VAA through an Incident or Service Request.

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