Country Product Quality Manager
Burlington (1065 Plains Road East), ON, CA
3d ago


  • Formal qualifications in Law, Sales, Business Management or specific IKEA relevant training
  • Minimum of 10 years of experience working with Compliance, Product Quality or equivalent
  • Minimum of 10 years of experience in leading and managing people and teams with different disciplines within Compliance, Product Quality or equivalent
  • Experience from retail, preferably home furnishing sector
  • Experience with commercial and strategic business planning
  • Experience from managing change in a complex business environment
  • Experience with product requirements and compliance, preferably from a retail environment
  • Strong documented leadership skills Preferred : Knowledge of IKEA brand, culture, values and way of working

  • Act as a member of the Selling Management Team and proactively lead the product quality, compliance and recovery (PQR&C) agenda in the country
  • Lead the support to the units in the market related to product quality, compliance and recovery
  • Ensure that processes are in place to secure that the local product offer complies to regional and national regulation, industry standard, health and safety standard and IKEA policies as well as customer quality expectations
  • Ensure that processes are in place to secure product quality case management, coordination of product quality reporting and claim handling, product quality issues, product deviation reporting, sales stops and recalls in the market
  • Proactively contribute to the IKEA business plan discussions to ensure that product quality and compliance insights underpin the future direction of IKEA
  • Constantly improve how the product quality, compliance and recovery processes contribute to growth and to the long-term success of IKEA, by enabling effective and efficient processes that support the customer, the business and the brand
  • Maximise profit by optimizing the product recovery processes, and preventing the occurrence of unnecessary costs related to IKEA products
  • Develop and share best practices and learning content for business offer competence development in the market
  • Drive the co-operation, knowledge and information sharing across functions to ensure everyone understands and actively contributes to ensuring the end to end quality, safety and compliance of the IKEA product range
  • Lead, coach and develop a high performing PQR&C team that will strongly contribute to reach the common goals (e.g. growth, profitability, brand positioning / consideration).
  • Lead the transformation of the PQR&C function in the country

  • Be an active player in driving an open and sharing climate, being a role model of the IKEA values, and contribute to the transformation of IKEA
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