Program Services Officer/ Service Canada Benefits Officer (Inventory)
Employment and Social Development Canada
St. John's (Newfoundland and Labrador)
18h ago
source : Federal Public Services

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact below to request specialized accommodation.

All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies.

As positions become available, applicants who meet the qualifications may be contacted for further assessment.

No cover letter is required; candidates must ANSWER THE SCREENING QUESTIONS provided by clearly demonstrating how they meet each of the Essential qualifications relative to education and experience.

Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, experience qualifications AND other qualifications.

When answering these questions, please provide detailed, concrete examples that clearly demonstrate HOW YOU meet the requirement.

Failure to clearly substantiate how you meet the screening criteria may result in the rejection of your application.

Your application in this inventory will be active for 180 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 21 days before the end of your active period.

If you do not take action, your application will no longer be active and therefore no longer considered for this inventory.

  • Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired;
  • you may select the link Update my Inventory Status to reaffirm your interest.

    Please note that this process will ONLY be used to staff positions in St. John's, Newfoundland.


    When recording your examples be sure that :

  • Provide concrete, specific examples of actions that speak directly to the experience sought.
  • Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
  • Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
  • Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.
  • g. instead of saying I work well within a team . you can say I worked well with a team when . ).

  • Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
  • Provide all examples in sentence format.
  • Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.
  • You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed.

    Some essential and other qualifications will be assessed through your application. It is your

    responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

    Work environment

    Are you interested in being a part of a team that is committed to helping Canadians? Can you build trusting and respectful relationships with clients and co-

    workers? Can you make decisions based on a thorough analysis of facts and policies?

    We are looking for individuals who share our enthusiasm for serving Canadians.

    The Office Environment :

    Employment and Social Development Canada (ESDC) ensures employees have a safe, inclusive and innovative work environment where they feel valued and motivated.

    Although we may work in a cubicle city, it’s an open and vibrant one of like-minded people that encourages collaboration and support among employees.

    There are social committees, events, and many ways to get engaged. ESDC is a large, yet connected organization of people dedicated to our clients and improving service delivery by constantly evolving with changes in technology, procedures and legislation and we try to have as much fun as possible in the process.

    The Benefits :

    We offer flexible work arrangements along with a comprehensive benefits package to promote healthy and engaged employees.

    Benefits include : vacation leave, pension, health and dental benefits and support from Management Teams who encourage training and career development.

    Intent of the process

    The intent of this process is to create a pool of qualified candidates at the PM-01 (Program Services Officer) level, and a 2nd pool of qualified candidates at the PM-

    02 (Service Canada Benefits Officer) level to staff positions within Employment and Social Development Canada in St. John's, NL.

    This pool could also be used to staff similar positions of various tenures within Employment and Social Development Canada in St. John's, NL.

    Various volume management strategies, such as random and / or top-down selection of candidates, and screening based on degree of experience, may be applied at any stage of the selection process.

    Positions to be filled : Number to be determined

    Information you must provide

    Your résumé.

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