Automotive Service Advisor
Work Global Canada Inc.
North West River, NL, Canada
9d ago

Duties :

  • Ensure all customers are greeted promptly
  • Assist customers with requests for repairs
  • Obtain customer and vehicle information
  • Articulate any maintenance and repairs required to customers in a clear manner
  • Utilize sales and negotiation skills to sell any required repairs
  • Verify and communicate customer concerns to Service Technicians
  • Resolve customer complaints promptly and courteously
  • Assigns daily auto repairs to auto mechanics
  • Qualities

  • Automotive workshop process and product knowledge;
  • Experience in sales and strong negotiation skills;
  • Ability to communicate technical information in a clear and concise manner
  • Ability to perform under pressure
  • Must have attention to detail
  • Exceptional customer service skills
  • Strong organizational and prioritization skills
  • Excellent problem solving and conflict resolution skills
  • Leadership abilities
  • Must have exceptional computer skills
  • Education

  • Experience using Mitchell 1 Garage management software;
  • Speak English;
  • Must be familiar with automotive parts and ordering system;
  • Experience : 2 years to less than 3 years;
  • Apply
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