Ottawa, ON, CA
3d ago

Join the Global Community of Scotiabankers to help customers become better off. When you join our Customer Contact Centre, you’re joining an internationally recognized, award-

winning workplace that has been 186 years in the making, and poised to deliver superior customer care in the future! You’re positioning yourself to build a career with a respected financial institution that is Canada’s most international bank.

You’re ready to enjoy and support a corporate culture built around recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.

Your opportunities for professional growth will be supported by banking leaders focused on long-term success. You’ll apply the skills gained from these mentors when you work on Bank initiatives that make a difference in our communities and with customers across the country.

From day one on the job, you’ll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as free employee banking, wellness programs, and employee discount programs.

Career, culture, progression. You’ll find it all here. Apply today. Job Purpose : Contributes to the overall success of the Fraud Operation (Scotia Momentum MasterCard) in Canada by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.

Provides service to Scotiabank Momentum MasterCard customers through handling of inbound calls. Proactively initiates interactions with Customer via outbound call upon detection of potential fraud.

Key Accountabilities : Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

  • Investigates questionable credit card activity; contacts customers proactively or provides service upon receipt of inbound customer contact;
  • blocks accounts from further fraudulent activity. Works to minimize fraud losses through detection, investigation and mitigation;
  • as such, this role actively contributes to the profitability of the organization by reducing losses. Understands how the Bank’s risk appetite and risk culture should be considered in day-

    to-day activities and decisions. Functional Competencies : Customer Focus : taking ownership, empathizing, providing solutions that meet the Customer’s needs.

    Communication Skills : effective verbal and written communication; strong active listening skills. Problem Solving : approaching problems logically, displaying good judgment and prompt decision making.

  • Analytical Skills : ability to exercise independent judgment; accuracy and attention to detail. Computer Proficiency : ability to navigate multiple windows / tabs;
  • fluency in Windows / MS Office. Education / Experiecs : Minimum Requirement - High School Diploma For upcoming opportunities As Canada's International Bank, we are a diverse and global team.

    We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

    If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

    If you require technical assistance please click here. Candidates must apply directly online to be considered for this role.

    We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.


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