The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change.
Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and British Columbia and works to create positive, lasting change in the lives of those we serve.
The Mustard Seed provides basic services food, clothing and housing, and support services education and employment, to those living in poverty within Alberta and British Columbia.
As a member of the Street Level Team, the Street Level Worker for Winter Emergency Response will work at Mosaic Centre (MC) and / or The Neighbour Centre (TNC) locations of The Mustard Seed (TMS).
The candidate will work to build healthy and supportive relationships with our community participants experiencing homelessness and poverty.
The drop-ins serve as sites where people can find resources, companionship, compassion, and the opportunity to grow and use their skills.
Responsible to the Mosaic and Neighbour Supervisors and Shift Leads for Winter Emergency Support (WER), Street Level Workers assist community participants in accessing resources, and maintain a safe and welcoming environment where participants and volunteers become a life-
giving community that nurtures hope, health, and transformation.
Major Duties and Responsibilities
Fulfil the mission of The Mustard Seed’s ministry and maintain a high level of professionalism, respect and gratitude with all staff, donors, volunteers, community participants and visitors
Ensure a safe and welcoming atmosphere. Cultivate a life-giving community where participants both those experiencing poverty and those serving as staff and volunteers work together to realize their full potential
Build healthy relationships with community participants who are accessing services by actively listening, providing resources and referrals, de-
escalating conflict, maintaining healthy boundaries, and seeking opportunities for involvement and engagement
Function in high-risk pressure situations and respond quickly to individuals in crisis. Identify the crisis, minimize the harm to the individual and others, use de-
escalation skills and assist the individual to explore their options
Problem solve, support and empower fellow staff members, and proactively communicate issues and concerns to Shift Lead
Assure the availability and quality of Centre resources and services
Assure the cleanliness and order of the Centre
Maintain the confidentiality of community participants personal information
Maintain specific records, stats and incident reports in log books and computer files
Participate in all staff training (e.g. First Aid, Naloxone, Non-violence, etc.) and attend monthly general meetings and support meetings with supervisor
Other duties and site related duties may be assigned when required
Minimum Qualifications and Skills
A demonstrated understanding of the issues contributing to poverty
Minimum of one year related experience working with individuals facing mental health, addictions, chronic illness, homelessness, poverty and related challenges.
Equivalent experience will be considered
Post-secondary degree or diploma or experience in human services field with a background in social work, counselling, or addictions an asset
Strong written and verbal communication and interpersonal skills, result oriented, applied time management, strong organizational and problem-solving skills
Excellent de-escalation and conflict resolution skills
Highly motivated, compassionate, creative and responsible person
First Aid, Non-violent Crisis Intervention and Suicide Intervention Training an asset
Familiarity with data entry, Excel and Outlook and ability to respond to emails in a timely manner
This is a temporary part-time, hourly position from November 2019 to April 2020. Position is conditional on government funding
Shifts will vary mornings, afternoons and evenings from Monday to Sunday indoors and outdoors. May fill shifts at one or both locations to meet staffing requirements
The position will require ongoing compassionate care, frequent manual labor, conflict resolution and organizational ability
Moderate physical effort : considerable periods of standing, walking, cleaning, sorting and typing indoors and outdoors.
Must have ability to lift up to 25 - 50 lbs
This position is often fast-paced, and requires mental effort to analyze information and problem solve
This position requires high mental and emotional effort, must be able to respond appropriately to intense situations, provide conflict resolution, work directly with clients at risk
Clear Vulnerable Sector Check, First Aid and Employment Security Check is required
As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith
Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Start date : once a suitable candidate is found