Director, Commercial Banking, Indigenous Markets
Toronto, ON
5d ago

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

What You’ll Be Doing

Reporting to the Vice President, Indigenous Markets, Commercial Banking, the Director is responsible for meeting the needs of our Indigenous clients and driving business growth in the commercial segments by working as the key relationship manager for their clients.

The Director will manage and grow a portfolio by proactively developing new business opportunities in the community and ensuring clients’ day-to-day banking needs are being met at the highest level.

The Director leverages partnerships with the broader market team and coordinates with key internal partners across CIBC to deliver a broad range of Commercial Banking and financial solutions.

This position is an ideal choice for experienced candidates with exceptional leadership skills, developed business credit management skills, a depth of experience in working with commercial banking clients and a passion for working in a client-centric environment that aligns to a strong performance culture.

Due to the unique characteristics and needs of the Indigenous client segment, the Director has experience with Indigenous communities and businesses and is knowledgeable about the operations of Indigenous economic development corporations.

This role is open to multiple locations throughout Ontario.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

  • Relationship Building Create an environment which fosters an exceptional service culture, supports partnering behavior and capitalizes on individuals’ expertise to provide best in class service and overall relationship management to our clients.
  • Manage relationship with Indigenous commercial clients, responsible to be the client advocate within the Bank, proactively work with relevant internal banking partners.

    Actively monitor and manage the profitability of CIBC’s relationship with Indigenous clients within the context of building a long-term mutually beneficial relationship through an approach that remains respectful about the client’s culture, community and values, and fully understanding the goals, objectives and status of the client’s business.

    Ensure that we deliver a one team approach by ensuring that we present solutions that address every aspect of the Indigenous client’s relationship with CIBC.

    Conduct client relationship reviews annually and support Net Promoter Score activities to ensure retention.

  • Business Development Continuously update knowledge on new products and remain current with Indigenous initiatives / programs offered by internal partners that may be of value to clients.
  • Originate new client relationships that leverage knowledge and expertise, CIBC’s capabilities and that meet CIBC risk tolerances and profitability hurdles, to grow the Indigenous Banking business and CIBC’s overall Indigenous portfolio.

    Proactively assess client needs and propose products / solutions to meet those needs and the client’s broader business objectives.

    Ensure that clients continue to be aware of the benefits of using these products, as well as new products available to them.

  • Credit Management Structure, negotiate and document credit and cash management arrangements with clients and prospects that meet client needs.
  • Accountable for credit risk, credit expiries and the credit application process. Ensure a thorough understanding of the client’s business and ensure risk ratings reflect the inherent risk at all times.

  • Risk Management - Identifies, in a timely manner, any deteriorating credit situations and takes the necessary steps to protect the Bank’s position, including early advice to Credit Risk Management, and referral to a high risk manager (if applicable).
  • Manage all dealings internally and with clients in a manner consistent with the standards prescribed by CIBC policies and procedures, including Reputation and Legal Risk, Anti-Money Laundering, Code of Conduct, Credit Management, etc.

  • Leadership Provide active leadership and guidance to Commercial Banking Relationship Managers in executing and managing client relationships, including delivery of credit and cash management services.
  • Create an environment which supports partnering behavior and capitalizes on individuals’ expertise to provide best in class service to our clients.

    Build team and individual capabilities to ensure employees are capable of delivering on Commercial Banking’s value proposition.

    Who You Are

  • You have demonstrated ability to navigate the intricacies unique to Indigenous businesses, governance structures and land designations, and how these characteristics influence credit and lending processes.
  • You have experience in commercial banking , proven business development skills, advanced knowledge of risk and credit portfolio management, and highly developed negotiating skills.
  • You have demonstrated selling skills including an ability to identify financial advisory and M&A opportunities with clients.

    You have a demonstrated ability to identify and address deteriorating credit issues.

  • You have knowledge of strategic planning, business planning, forecasting, and modeling gained through extensive hands-on experience.
  • The incumbent must be able to advise on strategic and best practices for growing and managing an Indigenous corporation.

  • You put our clients first. You have well-developed client and relationship management skills. You engage with purpose to find the right solutions.
  • You are a leader. You are passionate about developing and coaching to bring out the best in people and to lead a diverse, high performing team.
  • You have a Bachelor’s Degree in Business, Finance, Accounting, or a related field.
  • Values matter to you. You bring your real self to work and you live our values trust, teamwork and accountability.
  • What CIBC Offers

    At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

    We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
  • What you need to know

    CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

    If you need accommodation, please contact

    You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

    CIBC is committed to doing our part to protect our team, our clients and our communities. We want to ensure we have a safe and healthy workplace, and we want to do our part to get through this pandemic.

    In keeping with this commitment, and as a condition of employment, CIBC requires all successful candidates to be fully vaccinated against COVID-19 as of their start date, or provide written proof of a medical exemption, or other substantiated accommodation request under applicable human rights legislation.

    Job Location

    Toronto-81 Bay, 10th Floor


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