As our Strategic Solutions Manager, you are the conduit between our clients and the delivery team. Your top priority is to build strong and trusting relationships with our customers.
Your day is filled with variety as you will be wearing multiples hats : project manager, solution architect and business analyst.
Traction on Demand’s hiring philosophy is based on culture, intelligence and then skills. Here’s what we mean by that :
Culture at Traction on Demand isn’t about drinking beer and playing ping-pong it’s much more. We are looking for people who want to join an active community of engaged individuals who see business as more than just a vehicle to make money.
We care about our people, wider community and planet. Come join us on this journey!
Traction is a group of entrepreneurs committed to creating ecstatic clients, doing enjoyable work and being efficient in everything we do.
We fail fast and love to innovate. Change is our middle name.
Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are do they resonate with you?
Embrace knowledge Do the right thing Seek adventures and smiles Healthy hearts and heads Pursue opportunity Build community Intelligence
People often ask what it takes to succeed at Traction on Demand you’ve got to be smart, without having an ego. What does that mean?
Imagine working with a group of your smartest friends who all love to learn. Everyone is always pushing each other to grow and innovate at a pace that can only be called furious.
We are never idle or stagnant. We seek and share knowledge. We are comfortable with the unknown. We just git r done.
Tractionites come from a variety of backgrounds, and we are eager to find people that are from non-traditional backgrounds.
Typically, we find that people are successful in this role when they have :
Bachelor's degree in business or computer science, or equivalent experience
5+ years in a client-facing role managing IT based projects
Ability to interact with a customer’s executives and demonstrate strategic understanding of business needs
Hands-on experience with one or more CRM software products (Salesforce.com, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset
Any project management-related certification (CAPM, PMP, etc.) is an asset
Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
What You Will Be Doing Business Analysis
Lead / participate in business solution design sessions with key stakeholders to understand current business process and identify business pain points and objectives
Produce Visio diagrams to document the client’s current business flow and how that will change once our solution is implemented
With knowledge of Salesforce capabilities, provide stakeholders with thought leadership on best practices
Gather and document detailed requirements to support business solution design results
Planning and Project Management
Plan projects in order to accomplish their goals within constraints such as time, cost and agreed quality standards
Schedule tasks, deadlines and milestones for stakeholders and resources
Identify schedule uncertainties and project risks
Coordinate clients, service providers and internal team members
Intimately understand the requirements of projects and ensure that work proceeds on-spec
Evaluate deliverables prepared by the team to make sure the work meets requirements and maintains a high level of quality
Efficiently and competently manage roadblocks when things go off-plan (due to scope-creep, changed requirements, missed deadlines, etc.
and bring them back on-plan or create a new plan
Monitor and report on the progress of projects
Explain our technology and proposed solutions to clients
Articulate design rationale and function strategy as it directly relates to accomplishing goals set out (where applicable)
Present work to the client throughout production process
Train clients on the use of delivered work
Support and help trouble-shoot delivered work during project and post-project
Ensure client expectations are met and exceeded in terms of quality of product and service delivered
Provide soft-sales (up-selling opportunities) or articulate these opportunities to the appropriate channels