AREA OF RESPONSIBILITY :
Reporting to the Supervisor, Events, this position will be responsible for leading a team and providing service excellence to stakeholders and participants in the delivery of various City of Brampton special events and festivals.
This position will ensure a proactive approach to program delivery of new and existing events that meet the needs of the community.
Responsible for the planning and implementation of the City of Brampton special events, festivals and corporate programs.
Provide regular advice, guidance and direction to Festivals and Events staff and volunteers.
Assist and support Festivals and Events staff with the day-to-day planning of City events.
Assist with event set-up and takedown, address and resolve any problems that arise, make on the spot decisions, delegate roles, direct staff and volunteers, and be present at the event.
Responsible for providing support, creating, planning and / or delivering special projects, strategies and initiatives.
Promote / market events in consultation with Strategic Communications including social media campaigns.
Ensure programming excellence by researching, designing and developing new events and enhancing existing events. Create surveys and report on findings such as attendance numbers, trends, target achievements and areas for growth.
Ensure compliance and adherence to corporate policies and procedures.
Assist management in the development a high performing work team. Deliver team building strategies and continuous improvements for the section.
Serve as a liaison with the Mayor, Council office, dignitaries and members of the community.
Assist with the implementation of a cross training strategy for Festivals and Events staff. Assist with the development and implementation of a multi-year strategy for City events with a focus on external and internal stakeholder engagement.
Provide timely follow-up to customer service issues.
Perform additional similar and related duties as assigned.
SELECTION CRITERIA :
High School (Grade 12) graduation plus an additional program of over one (1) and up to two (2) years in Tourism and Hospitality Management - Event Planning, Special Events Planning, Public Relations or equivalent.
Over two (2) years, up to and including four (4) years of experience in a municipal or community related public relations environment with proven experience in major special event planning and execution in a project team environment
A valid, non-probationary Ontario Class G driver’s license.
Proficient in Microsoft Office Suite.
Excellent written and verbal communication skills; superior customer service / public relations skills coupled with excellent interpersonal skills and experience working with community groups and / or the private sector, other levels of government.
Strong organizational and time management skills.
Project management experience an asset.
Regular access to a vehicle.
Able to work independently and as part of a team.
Various tests and / or exams may be administered as part of the selection criteria.