Bilingual Credit Administration Officer (Contract)
North York, ON, Canada
5d ago

Job Description

There When It Matters for 175 Years

This year, we are proud to celebrate our 175th anniversary. Since our founding in Quebec in 1846, we've been committed to improving the financial health of all of our clients.

We are driven by the opportunity to help families thrive, communities grow and businesses succeed. As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 years.

Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health.

The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank").

With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers.

With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.

This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.

The Credit Administration Officer, Investment Lending Administration is responsible for administrative duties that assist in ensuring the efficiency of the department's operations.

A key component of the role requires the incumbent to perform a variety of Investment lending functions that is monitored and measured using various statistics tools both at the department and credit administration officer level.

This role also involves responding to inquiries from internal and external clients and providing a consistent level of customer service in accordance with Laurentian Bank's standards, policies, and procedures.


Administration / maintenance of loans underwritten systematically or by a Credit Analyst, ensuring all procedures and policies are followed.

Internal and external communication with our clients in an efficient and professional manner.

Compliant with departmental / individual service standards and objectives - Maintain optimum productivity levels.

Verifies the accuracy of data / details on loan applications, supporting documentations and various transactions to ensure their accuracy for in good order and compliance / regulatory requirements are met.

Respond to, or escalate inquiries from various internal and external clients, ensuring that the highest level of customer service is delivered.

Maintains proficiency in the use of primary systems such as T24, EASE, ASAP, and imaging systems, and remains familiar with all other banking systems.

Submits recommendations to improve efficiencies.

Keeps abreast of applicable legislation, as well as on the Bank's policies, programs, procedures, and market trends.

Participates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their function.

Looks for opportunities to stay engaged.


Post-secondary degree or diploma and 2 to 3 years of work experience related to credit or underwriting with a bank or trust company.

  • Proven customer service skills; solid listening skills in order to address customer's needs, ability to anticipate needs or problem;
  • Some Knowledge of credit and underwriting practices, and lending products.

    Knowledge of the financial services industry and its regulatory environment.

    Demonstrated ability to use initiative and good judgment.

    Results-oriented, diplomatic, and adept at building customer relations.

    Strong written and verbal communication skills.

    Ability to identify process improvements and communicate these to their supervisor.

    Bilingual (French / English) verbal and written communication skills are mandatory.

  • Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must; familiarity with using large and complex financial database systems;
  • ability to learn inquiry functions in back office processing systems.

    Additional Information

    Equity, Diversity & Inclusion :

    We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities.

    We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.

    Accessibility :

    Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

    PIPEDA :

    We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form