The Senior Trainer presents application use and technical support training courses across our Baggage Portfolio for direct and indirect (ICP) customers and internal staff who sell deliver and support the SITA Baggage portfolio.
This includes assistance to Course Development in the development and management of course content and materials for multiple products in the SITA Baggage portfolio.
The Senior Trainer is responsible for delivering end user and technical training for multiple products. Limited course development activities are required including task analysis course design content creation and content revision.
Senior Trainer is expected to engage with subject matter experts in the development and delivery of training for multiple products in the SITA business unite product portfolio.
The Senior Trainer also provides mentoring and guidance to Trainers during the process of student-teaching to expand training breadth.
Conduct training in the application use of multiple products in the SITA Baggage Portfolio - including BagManager, and WorldTracer ensuring product performance is maximized.
and Delivery Functions) of the SITA Baggage portfolio
5+ years Training Experience in Classroom setting
2+ years experience in Baggage Reconciliation and / or WorldTracer
KNOWLEDGE & SKILLS
Subject Matter Expertise in multiple SITA portfolio solutions
EDUCATION & QUALIFICATIONS
Bachelor's Degree and / or professional certification to demonstrate proficiency at this level.