Senior Trainer
3 months ago


The Senior Trainer presents application use and technical support training courses across our Baggage Portfolio for direct and indirect (ICP) customers and internal staff who sell deliver and support the SITA Baggage portfolio.

This includes assistance to Course Development in the development and management of course content and materials for multiple products in the SITA Baggage portfolio.

The Senior Trainer is responsible for delivering end user and technical training for multiple products. Limited course development activities are required including task analysis course design content creation and content revision.

Senior Trainer is expected to engage with subject matter experts in the development and delivery of training for multiple products in the SITA business unite product portfolio.

The Senior Trainer also provides mentoring and guidance to Trainers during the process of student-teaching to expand training breadth.


Conduct training in the application use of multiple products in the SITA Baggage Portfolio - including BagManager, and WorldTracer ensuring product performance is maximized.

  • Conduct training across multiple products in the technical support functions (Operations Functions - System Administration Maintenance etc;
  • and Delivery Functions) of the SITA Baggage portfolio

  • Organise classroom availability set up and course attendance logistics for courses delivered at SITA-owned facilities and on customer premises
  • Ensure defined course materials are available and distributed for courses delivered and assist Course Development with production and verification of course materials
  • Contribute to course development in order to maintain relevance of training courses with product developments as per Customer Feedback.
  • Provide mentoring and guidance assistance in the organization development of Trainers to expand product breadth and depth through student teaching.
  • Where required participate in train-the-trainer activities focused on preparing SMEs to deliver training
  • Participate in the course development and / or revision process.

    5+ years Training Experience in Classroom setting

    2+ years experience in Baggage Reconciliation and / or WorldTracer

  • 2+ years Air Transport Industry Experience
  • 2+ years experience interacting with subject matter experts to gather requirements

    Subject Matter Expertise in multiple SITA portfolio solutions

  • Knowledge of the Airport Transport Industry
  • Excellent communication planning time management prioritization and organizational skills
  • Presentation skills
  • Knowledge of MS office skills
  • Ability to effectively coach performance from others
  • Knowledge of adult learning principles

  • Meeting / Workshop Facilitation
  • Resource Management
  • Results Orientation

  • Adhering to Principles & Values
  • Communication
  • Creating & Innovating
  • Customer Focus
  • Impact & Influence
  • Leading Execution
  • Teamwork

    Bachelor's Degree and / or professional certification to demonstrate proficiency at this level.


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