Client Support Representative
Markham, ON, CA
5d ago

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Client Support Representative

Job Locations CA-ON-Markham

Posted Date

8 hours ago(10 / 18 / 2019 11 : 01 AM) ID 2019-1473 # of Openings 1 Category Client Services - Support

The Position :

The Client Support Representative is responsible for supporting all components of the Dealer-FX Retail Service Solution.

This role requires a team player who is proactive, customer-focused and enjoys being constantly challenged by identifying issues and determining root cause solutions.

Think you can bring the Gold Standard of support to our customers?

What’s in it for you?

Other than an amazing professional opportunity right off-the-line, we have you covered with comprehensive benefits including :

  • Competitive compensation packages
  • Choice of basic or enhanced health benefit plans, dental and vision benefits
  • Employee Assistance Program
  • Paid parking
  • 3 weeks’ paid vacation
  • 1 paid annual volunteer day
  • Cool company events and team building activities
  • On top of that, you will enjoy the unique opportunity to be part of a dynamic, fast-paced work environment in an award-winning organization.

    Plus, given our growth trajectory, there is a lot of opportunity to learn and grow your career.

    Interested to know more? Keep reading!

    As the most trusted name in automotive marketing and software solutions, Dealer-FX is experiencing double-digit growth over the last several years and is looking for talented and driven individuals who can assist us in changing the way dealers communicate and interact with their customers.

    Ready to apply? Then follow the link above and we’ll walk you through our online application process. Good luck!

    need more details? We have organized the additional responsibilities of this job into a more traditional bulleted list further below.


  • Provide 1st and 2nd level technical end-user support via phone, e-mail, text and live chat.
  • Investigate, debug and reproduce issues, provide fixes and workarounds, complete root cause analysis and verify changes to ensure continued performance of the Dealer-FX software solution
  • Contribute in meeting various SLA’s and KPI’s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of Dealer-FX.
  • Help maintain our knowledge base of best practices, known issues and solutions
  • Advanced use of ITIL based case / ticket management tracking systems (Cherwell experience would be an asset.)
  • Work effectively with cross-functional teams to include Sales, Channel, Engineering and Operations,
  • Participate in monthly rotational on-call support (7am to 7pm)
  • Qualifications

  • Good interpersonal communication working as part of a team, completing varied work assignments and assisting others in their work as required
  • Prior Helpdesk / Call Centre experience - minimum 3 yrs of related work experience
  • College Diploma and / or University Degree in Computer Science or equivalent work related experience
  • Help Desk / Entry Level Desktop Support Technician (5+ years experience preferred)
  • Strong preference for those who are bilingual (either French or Spanish)
  • No unsolicited agency referrals

    Dealer-FX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law.

    Accommodation is available upon request for applicants with disabilities.

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