Level 1 Telecom NOC Specialist/Niveau 1 NOC-Telecom
Onico Solutions
Montreal, QC, Canada
3d ago

The Level 1 Telecom NOC Specialist / Niveau 1 NOC-Telecom is responsible for all aspects of telecom / technical support for our client’s customers.

This includes all aspects of support functions which includes a combination of field maintenance / customer support and activities within a Network Operations Centre (NOC).

Education

  • 2 years technology diploma in a telecommunications or networking related program is required.
  • Systems experience Windows / Linux an asset
  • Work Experience

  • 2 to 3 years technical working experience is required.
  • Experience working in the telecom industry is preferred.
  • Specific Competencies

  • Must possess a high level of customer service skills.
  • Must be fluent in both French and English
  • Proven ability to work independently and meet aggressive deadlines.
  • Proficient in and experience with telecom grade Ethernet access networks.
  • Detailed working knowledge and experience with telecom grade TDM / SONET transport networks.
  • Detailed working knowledge and experience with telecom grade DWDM and CWDM networks.
  • Requires a detailed understanding of the delivery of telecom services such as Transparent LAN (TLAN), Metro LAN (MLAN) and Dedicated Internet Access (DIA).
  • Requires a detailed understanding of bridging / switching and most layer 2 protocols including Spanning Tree, 802.1Q, 802.
  • 1P, 8021AD and Transparent VLANs.

  • Working knowledge and experience with layer 2 bridging / switching, TCP / IP inter-networking and routing with OSPF and BGP as well as an understanding of CIDR address allocation.
  • Working knowledge of MPLS and VPLS an asset.
  • Detailed understanding of provisioning processes in a service provider environment.
  • Experience working with and trouble shooting optical media converter technology.
  • Working knowledge of Network Management systems using SNMP like HP Open View and Solarwinds.
  • Working knowledge of Incident management ticketing systems such as Remedy.
  • Must be customer focused and an effective communicator
  • Key Responsibilities

  • Performs functions relating to the administration, maintenance and support of the network and services provided to customers.
  • Provides direct and front line support to customers as required via telephone.
  • Provide technical and customer support functions in the Network Operations Centre.
  • Coordinate the work of the field services team, partners and contractors to provision and test new customer services as well as resolve customer issues with services.
  • Input, update and verify various databases and programs related to the job functions.
  • Compiles and summarizes statistical reports that are related in level to the functions inherent in the position.
  • Be safety and control conscious and aware of established control procedures, laws and regulations.
  • Other duties as assigned.
  • Special Conditions

  • This position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.
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