Customer Care Representative
Day & Ross
Grand Falls, New Brunswick, CA
2d ago

At Day & Ross, you’ll go far.

Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees.

We believe our people are our greatest strength and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018 and 2019.

Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

About the Role

Customer Care Representative

How You’ll Help

Help customers with complaints and questions

Improve the customer’s experience

Utilize our service techniques and systems

Increase your skills with every interaction

Give customers information about services

Ensure customer satisfaction and provide professional customer support

Escalate customer dissatisfaction to proper channels

Your Skills & Experience :

Minimum of high school, or business related program

Minimum of 1 year experience in a call centre customer service based position

Previous AS400 experience considered an asset

Previous transportation / logistics experience considered an asset

Proficient in computer programs such as Microsoft Office Suite

Highly reliable, willing to learn and acquire new skills

Enjoy talking to people, helping them resolve their frustrations

Exhibit professional communication and customer service skills

Strong attention to detail with high organizational and interpersonal skills

Advanced Communication (written and verbal)

French communication skills (written and verbal) is considered an asset

Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment.

Only those candidates selected for an interview will be contacted.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

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