At Day & Ross, you’ll go far.
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees.
We believe our people are our greatest strength and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018 and 2019.
Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.
About the Role
Customer Care Representative
How You’ll Help
Help customers with complaints and questions
Improve the customer’s experience
Utilize our service techniques and systems
Increase your skills with every interaction
Give customers information about services
Ensure customer satisfaction and provide professional customer support
Escalate customer dissatisfaction to proper channels
Your Skills & Experience :
Minimum of high school, or business related program
Minimum of 1 year experience in a call centre customer service based position
Previous AS400 experience considered an asset
Previous transportation / logistics experience considered an asset
Proficient in computer programs such as Microsoft Office Suite
Highly reliable, willing to learn and acquire new skills
Enjoy talking to people, helping them resolve their frustrations
Exhibit professional communication and customer service skills
Strong attention to detail with high organizational and interpersonal skills
Advanced Communication (written and verbal)
French communication skills (written and verbal) is considered an asset
Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment.
Only those candidates selected for an interview will be contacted.
As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.