Collections Analyst
Salesforce
Toronto, Canada
1d ago

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Job Category

Finance and Operations

Job Details

Salesforce.com is the leading enterprise cloud computing company. Our portfolio of Software-as-a-Service (SaaS) applications and Platform-as-a-Service (PaaS) technologies, including our award-winning customer relationship management (CRM) products, has revolutionized the ways that customers manage and share business information over the Internet.

Salesforce.com has evolved from a startup founded by four people in a cramped San Francisco apartment ten years ago to a company described by Barron’s as the fastest growing business software company in the world.

With more than 3,000 employees, over $1B in annual revenues, and over a million users worldwide, we are proud to contribute to the success of companies of all sizes, in all industries, around the globe.

According to Gartner, 25% of all software will be deployed via the cloud computing model by 2011. No matter how you slice it, the future of software is cloud computing.

Consider joining the cloud computing leader, Salesforce.com, and be part of the team that is creating this future.

Position Summary :

Directly accountable for ensuring that the accounts receivable portfolio turns into cash thereby positively impacting Salesforce.

com's cash flow through their direct customer collection efforts. Healthy cash flow is looked upon by the investment community as both an efficiency and finance measure which translates into a component of our stock price.

Healthy cash flow funds operating expenses as well as investments in research and development to enable us to grow.

Your Impact :

  • Initiates collection calls on assigned account base in accordance with Invoice Life Cycle Guidelines by exercising good business judgment and due diligence in evaluating account solvency and ability / willingness to pay
  • Facilitate customer payment by providing necessary documentation to customer
  • Resolves customer billing disputes working with other Sales Operations personnel and Sales
  • Escalates problem collection accounts to Credit and Sales management
  • Works with credit analyst on financial distress accounts
  • Negotiates payment plans for financial distress accounts
  • Recommends accounts for suspension after proper collection activity
  • Participates on process improvement projects as assigned
  • Provides reports on assigned portfolio as requested to credit management
  • Ensures compliance with all company policies
  • Provides training as requested
  • Required Skills / Experience

  • Bachelors degree or equivalent combination of education and experience
  • 2+ years experience in a high growth environment
  • Desired Skills / Experience

  • Collections experience in a high growth environment
  • Good customer relationship skills to manage a variety of customer iterations
  • Demonstrated initiative
  • Ability to work independently
  • Demonstrated participation in process improvement initiatives and / or project management experience
  • Excellent communication (written and verbal) skills; other languages a plus
  • Ability to excel in a fast growing / fast paced environment delivering accuracy while managing to deadlines
  • Thrives in a team environment
  • Able to use Microsoft suite of tools effectively
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