Description Service Support, Products & Payments : Clerk II (Part-Time)
37963 Are you passionate about the delivery of exceptional customer service? Do you consistently go above and beyond and actively look for ways of increasing customer confidence?
Then look no further . . . the Edmonton Service Centre has a great opportunity for you! We are looking for highly energetic, self-motivated individuals who have expertise in the clerical and administrative fields, specifically in relation to handling cash.
Your success will be measured by your ability to achieve results within the context of a respectful, inclusive and service-minded style.
With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will :
Collect payments for various services and programs that the City of Edmonton provides, such as ETS, Bylaw, Community & Rec, Permits & Licensing & Taxation
Disperse passes, tickets and permits, handle cash and all media types, record sales and inventory and prepare daily reports, reconciliations and deposits
Provide explanation / information of City policies, program specifics and eligibility, products and services, to citizens
Process and manage all lost and found articles, identify the owner of lost articles and dispose of unclaimed articles in accordance with City policy
Answer phone calls and log all voicemails while determining viable solutions in a timely manner
Digitize records, classify and upload authenticated versions to POSSE, complying with PCI guidelines
Receive, sort and document incoming couriered packages and internal / external drop-offs for accurate distribution and notify recipients
Process permits, book inspections, create notification ad, call out for payments, compliance and encroachment send-outs and update contractor changes
Greet all customers approaching the counter, while processing all citizen requests with a genuine desire to help and strong customer focus, remaining sensitive and adaptable to the unique needs of our diverse clientele
Grade 12 including business subjects with an emphasis in administrative practices OR completion of an appropriate certificate program from an approved business school or college (ex.
records management, accounting, business administration)
2 years diversified experience in general office practices and procedures, including experience with assisting in the instruction of less experienced staff, customer service, cash handling, computer applications is required
Knowledge of or experience with inventory management, Payment Card Industry Standards, FOIP, Data Security Standards and Records Management Guidelines is required
Experience working with ETS, Bylaw, Recreation, Permits & Licensing and Taxation programs, is an asset
Working knowledge of the City and area, including the ability to read and interpret maps and routes is an asset
Experience and ability to learn quickly and utilize software including iNovah, RAMs, POSSE, Adobe Illustrator, Adobe Acrobat, Hosted PCI, SAP CRM, CISCO, eSirius and Google Applications is an asset
Demonstrated ability to create seamless and positive experience for the customer, while working within the parameters set out in policy, procedure or program requirements
Good judgment in relation to security practices in a public facing office
Demonstrated ability to achieve results in the context of a respectful, inclusive and service-minded context
Hire is dependent upon a Police Information Check satisfactory to the City of Edmonton