Providing efficient and effective response and resolution to incidents.
Taking a project management approach to work to meet tight deadlines; work extensively on product performance related issues and provide recommendations keeping the broader client impact in mind
Developing solid product expertise
Maintaining the highest level of client satisfaction by providing proactive support and consistently exceeding client expectations
Producing high quality training material and come up with creative solutions / out of box thinking to address issues
Monitoring client production environments
Reproducing and meticulously documenting software defects that are only experienced due to corner cases used by Enterprise clients
Assisting in a wide variety of operational projects including :
Technical and scripting tasks
Helping clients transition to support and implement best practices
Enhancing the client support experience by resolving issues’ vs. cases’
Optimizing internal processes and procedures
Bachelor's Degree in Computer Science, Engineering, or relevant software / computer related fields
Strong proficiency with SQL and an understanding of relational database systems. A higher level of product and SQL knowledge to :
support complex configurations
advanced troubleshooting skills
take multiple permutations into consideration while testing proposed changes
complete root cause analysis
very frequently perform tasks to complete retroactive changes caused by product defects
Typically, 2+ years of support experience in a fast-paced challenging environment
Superior communication, organizational, project management and problem-solving skills
Demonstrated ability to work with cross functional teams (Dev, Hosting, DBA, CO etc) and superior communication skills to connect with these teams
Debugging proficiency, including ability to read and debug code using an IDE
Familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server)
Exposure to hosting and change management protocols
Preferred Qualifications :
Experience supporting HRMS, Payroll, or Workforce Management applications
Completion of CPA Payroll Compliance Legislation and Payroll Fundamentals are a plus
French language skills are a plus
Silverlight / HTML
Working Environment :
General office environment with frequent flexibility to work from home
Ability to work flexible hours and a willingness to carry work phone every 2-3 months from Friday Sunday
Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and what makes them unique.
We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.