Enterprise Application Specialist
Ceridian HCM, Inc
Ottawa, ON, CA
16d ago

Responsibilities :

  • Providing efficient and effective response and resolution to incidents.
  • Taking a project management approach to work to meet tight deadlines; work extensively on product performance related issues and provide recommendations keeping the broader client impact in mind
  • Developing solid product expertise
  • Maintaining the highest level of client satisfaction by providing proactive support and consistently exceeding client expectations
  • Producing high quality training material and come up with creative solutions / out of box thinking to address issues
  • Monitoring client production environments
  • Reproducing and meticulously documenting software defects that are only experienced due to corner cases used by Enterprise clients
  • Assisting in a wide variety of operational projects including :
  • Technical and scripting tasks
  • Helping clients transition to support and implement best practices
  • Enhancing the client support experience by resolving issues’ vs. cases’
  • Optimizing internal processes and procedures
  • Qualifications :

  • Bachelor's Degree in Computer Science, Engineering, or relevant software / computer related fields
  • Strong proficiency with SQL and an understanding of relational database systems. A higher level of product and SQL knowledge to :
  • support complex configurations
  • advanced troubleshooting skills
  • take multiple permutations into consideration while testing proposed changes
  • complete root cause analysis
  • very frequently perform tasks to complete retroactive changes caused by product defects
  • Typically, 2+ years of support experience in a fast-paced challenging environment
  • Superior communication, organizational, project management and problem-solving skills
  • Demonstrated ability to work with cross functional teams (Dev, Hosting, DBA, CO etc) and superior communication skills to connect with these teams
  • Debugging proficiency, including ability to read and debug code using an IDE
  • Familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server)
  • Exposure to hosting and change management protocols
  • Preferred Qualifications :

  • Experience supporting HRMS, Payroll, or Workforce Management applications
  • Completion of CPA Payroll Compliance Legislation and Payroll Fundamentals are a plus
  • French language skills are a plus
  • Silverlight / HTML
  • Working Environment :

  • General office environment with frequent flexibility to work from home
  • Ability to work flexible hours and a willingness to carry work phone every 2-3 months from Friday Sunday
  • Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

    We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.

    Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and what makes them unique.

    We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

    We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!

    We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

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