The Supervisor is a brand ambassador and acts as a Leader on Duty in the store, supporting the management team in the achievement of store performance goals through their outstanding customer service skills, product knowledge and strong supervisory skills.
As a Supervisor , your main responsibilities will include :
Providing exceptional customer service and shopping experiences for our customers. Act as a brand ambassador through strong product knowledge.
Processing customer sale transactions and accurately following cash handling procedures
Assisting customers with returns and exchanges of merchandise
Completing store opening and / or closing procedures
Preparing courier for head office when required
Communicating store information to the District Manager or other functions when required
Assisting in merchandising, marketing and visual presentation aspects of the store
Receiving and processing company product accurately and efficiently while preserving the organization of the backroom
Maintaining a safe and clean store environment for our team members and customers. Executing store housekeeping duties.
Securing company assets by following all loss prevention policies and procedures
Acting as a Team Leader through your ability to :
Drive sales through leadership on the sales floor
Assist with sales associate training and development
Oversee the operations of the store in the absence of the Store Manager and Assistant Store Manager, including daily break and meal period schedule
Participate in creating an environment that is positive, fun, outwardly friendly and engaging for all employees
Lead by example, demonstrate the Carter’s Company Values and ensure the compliance of all company and store policies and procedures
Contributing to store success by accomplishing related results as needed
Experience and Skills
Retail key-holder, team leader or supervisor experience is an asset
High energy, enthusiastic team leader
A history of meeting and exceeding sales goals
Excellent leadership, interpersonal and customer service skills. Ability to motivate others.
Working knowledge of computers
Effective verbal and written communication skills
Ability to lift up to 25 lbs
Ability to move and replace fixtures, shelves and hardware throughout the store
Ability to use ladders on a frequent basis
Capacity to stand for long periods
Regular work frequency is required to remain an active employee.
Availability changes must be approved by the Store Manager and will be reviewed based on business needs.
Availability to meet the needs of the business that may include days, nights, weekends and holidays as scheduled.
Must be able to work 2-8 hour shifts (applicable provincial laws apply).
Minimum number of hours is not guaranteed.
NOTE : This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.