Repair Pre Evaluation Technician
Radwell International
Stoney Creek, ON
4d ago

Job Title : Pre Evaluation Technician

Department : Canada Production Department

Reports To : Production Manager

FLSA Status : Hourly, Non-Exempt, Full Time

JOB SUMMARY

Primary duties of this position are to evaluate all incoming and outgoing items for repair. Included in these will be units previously repaired which have been returned for warranty consideration.

Duties will include but not limited to the verification of part numbers and quantities of incoming items from customers.

Forward completed orders to shipping department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develop and improve in house test capabilities and processes while maintaining and exceeding department goals.
  • Evaluate physical condition and malfunction of potential repair opportunities with attention to detail and accurate troubleshooting, process development, and training.
  • Interface with in house Production management and technical staff to achieve company goals in volume and customer satisfaction.
  • Must work well in a team environment with constant interaction amongst the staff.
  • Maintain and exceed department requirements for incoming repair volume.
  • Access all returns that need testing to validate functionality and condition
  • Track outgoing repairs
  • Reduce the beyond economical repair percentage and achieve, maintain, and manage a steady pattern of consistency in this area.
  • May be modified from time to time. Other duties, tasks and work may be assigned

    METRICS

  • Clear Pre Evaluation belt from incoming repairs
  • Evaluate all BER units to Radwell standards
  • Evaluate, returns in a timely manor.
  • PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Sitting, reaching / working overhead, stooping, kneeling, crouching or crawling
  • Frequent walking
  • Continuous standing and repetitive hand motion
  • Occasional sitting, reaching / working overhead, climbing or balancing, stooping, kneeling, crouching or crawling
  • Lifting requirements include frequent lifting of up to 50 pounds and continuous lifting of up to 10 pound
  • EMPLOYEE EVALUATION SUMMARY

  • Introductory Review Will be written at approximately 80 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue
  • Quarterly Reviews Employee will be given a brief written Quarterly review primarily focused on quantitative performance and measurement of activity
  • Annual Reviews Employee will be given a formal regular annual review which assesses productivity and demonstrated business skills and accomplishments for the previous period.
  • WORK SCHEDULE

    Work hours are 8 : 00am to 5 : 00pm with lunch from 12 : 00pm to 1 : 00pm. Overtime may be required from 7 : 00am to 8 : 00am, 5 : 00pm to 7 : 00pm and Saturday from 8 : 00am to 12 : 00am.

    Adherence to attendance and coverage policies is expected to be followed diligently. Time off will be granted with proper formal notice in accordance with company policy.

    WORK ENVIRONMENT

    The environment is a professional repair center environment. Dress attire is casual but professional in a repair center setting.

    All employees are required to wear Radwear (apparel with company logo) at all times once the initial supply (at company expense) has been received.

    EMPLOYER'S RIGHTS

    This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties.

    You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time.

    The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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