Position Description :
Solution Delivery Lead for Contact Centre
You’ll be joining our client’s Service Delivery team to foster ideation and impact our digital and agile transformation by enhancing our clients’ banking experience.
As a Solution Delivery lead, you’ll be responsible for the technical design, delivery and integration of cross-functional, multi-platform application systems.
Your future duties and responsibilities :
Collaborative Delivery - Contribute to the agile and waterfall team goals by collaborating with other functional teams and vendors, actively participating in scrums and meetings and expanding the technical capabilities of the team.
Lead the design and delivery of cost-effective and innovative solutions to meet business objectives while also maintaining existing applications.
Programming Ability- Provide oversight on the application design and development activities within the project team and vendors in order to ensure successful implementation and maintenance of programs.
Lead & Influence- Provide technical leadership. Lead solution and implementation strategy review sessions and ensure overall solution aligns with business and project requirements.
Monitor production and user acceptance testing support to troubleshoot complex problems on applications and technologies.
Assist in the transformation from Waterfall to Agile methodologies / practices.
Required qualifications to be successful in this role :
You also have at least 3-5 years of experience in contact center delivery, as well as a pulse on innovative technology and technical experience with digital technologies.
What You Need to Know