Solution Delivery Lead
Toronto, Canada
1d ago

Position Description :

Solution Delivery Lead for Contact Centre

You’ll be joining our client’s Service Delivery team to foster ideation and impact our digital and agile transformation by enhancing our clients’ banking experience.

As a Solution Delivery lead, you’ll be responsible for the technical design, delivery and integration of cross-functional, multi-platform application systems.

Your future duties and responsibilities :

Collaborative Delivery - Contribute to the agile and waterfall team goals by collaborating with other functional teams and vendors, actively participating in scrums and meetings and expanding the technical capabilities of the team.

Lead the design and delivery of cost-effective and innovative solutions to meet business objectives while also maintaining existing applications.

Programming Ability- Provide oversight on the application design and development activities within the project team and vendors in order to ensure successful implementation and maintenance of programs.

Lead & Influence- Provide technical leadership. Lead solution and implementation strategy review sessions and ensure overall solution aligns with business and project requirements.

Monitor production and user acceptance testing support to troubleshoot complex problems on applications and technologies.

Assist in the transformation from Waterfall to Agile methodologies / practices.

Required qualifications to be successful in this role :

  • You have contact center technology knowledge and related work experience. You understand vendor management and are self-motivated to lead the technical delivery and implementation of complex enterprise programs.
  • You can demonstrate experience in Agile / Scrum / Kanban and waterfall methodologies, processes, roles and practices and with Application and / or Architecture delivery.
  • You also have at least 3-5 years of experience in contact center delivery, as well as a pulse on innovative technology and technical experience with digital technologies.

  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire
  • outcomes by making yourself heard.
  • You're driven by collective success. You know that collaboration can transform a good idea into a great one. You
  • understand the power of a team that enjoys working together to create a shared vision.
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
  • What You Need to Know

  • You need to be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work or study permit
  • The successful candidate for this role may be on call at times, and required to be accessible 24 / 7
  • Skills :

  • Solution Analysis
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