Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Do you have a passion for training and customer service excellence? Do you love collaborating and putting the customer at the center of everything you do?
Do you want to be part of a team that will make a difference to Manulife’s customers through superior training delivery and project support?
If you have experience and knowledge of Group Benefits Contact Centre products and procedures and are interested in making a significant contribution to the Group Benefits Contact Centre’s success, this may be the role for you!
Our Customer Experience, Contact Centre training team is looking for an experienced, self-motivated, flexible, energetic, professional to join our team as a Learning Facilitator for multiple lines of business.
The successful candidate will be responsible for supporting the documentation, planning, development and delivery of contact center training programs, in support of the business units we support in CX.
A background or practical experience in training or education is preferred but not a requirement.
If you would love to get experience in a training role, or have been considering training as a career option, this may be a great first step.
If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.
We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.
As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.
4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.
With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.