Learning Facilitator
Manulife
Halifax, NS CA
17h ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Do you have a passion for training and customer service excellence? Do you love collaborating and putting the customer at the center of everything you do?

Do you want to be part of a team that will make a difference to Manulife’s customers through superior training delivery and project support?

If you have experience and knowledge of Group Benefits Contact Centre products and procedures and are interested in making a significant contribution to the Group Benefits Contact Centre’s success, this may be the role for you!

Our Customer Experience, Contact Centre training team is looking for an experienced, self-motivated, flexible, energetic, professional to join our team as a Learning Facilitator for multiple lines of business.

The successful candidate will be responsible for supporting the documentation, planning, development and delivery of contact center training programs, in support of the business units we support in CX.

A background or practical experience in training or education is preferred but not a requirement.

If you would love to get experience in a training role, or have been considering training as a career option, this may be a great first step.

Responsibilities :

  • Assist with the development, delivery and warranty support of all Group Benefit initiatives (new hire, cross training, return to work
  • Support learners in multiple locations, including onsite in our Halifax office
  • Help maintain training curriculum and materials
  • Provide feedback to learners and leaders and track and report training data
  • Participate in team / department project work and understand and act on training impact
  • In addition the successful candidate will possess the following attributes and qualifications.
  • Qualifications :

  • Strong knowledge of Group Benefits products, processes and operating systems
  • Proven track record of strong performance
  • Strong desire to help others and a passion to learn
  • Excellent written and verbal communications skills, proof reading skills and documentation skills
  • Customer focused with very strong listening skills
  • Proficient and flexible in balancing multiple and changing priorities in a demanding, deadline driven environment
  • Delivers good quality under time constraints / pressure
  • Fosters and maintains collaborative working relationships
  • Strong technical aptitude
  • Bilingualism is an asset
  • If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.

    As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.

    4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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