Bilingual Customer Service – Order Entry Representative
Westridge HR
Niagara Falls, Ontario, Canada
2d ago

Westridge HR, on behalf of our client is seeking a Bilingual Customer Service Order Entry Representative to be based in the Niagara Falls area.

  • Working collaboratively with all members of the Customer Accounts team, the Bilingual Customer Service Order Entry Representative processes incoming orders and responds to customer inquiries (telephone and webchat) in either English or French (as appropriate);
  • providing information regarding general inquiries and product recommendations, use, training, etc.

    With a substantial core customer list, our client is well established and positioned for continued success. Their renovated offices provide a comfortable working environment and they are conveniently located for commuting purposes, with ample free parking.

    This company has seen positive commercial expansion over the years; now operating with multi-sites and multi-subsidiaries (though this role will be based at their Niagara Falls location).

    Start Date : ASAP

    Job Type : Regular Full-time

    Shifts : Daytime (M-F)

    Compensation : Commensurate with experience; competitive benefits and retirement savings program

    Job Responsibilities :

  • Establishes excellent relationships with customers, understanding their business and how we can add value;
  • Provides customers with product availability and pricing information;
  • Processes all incoming orders according to product availability / lead times and delivery schedules;
  • Responds to customer inquiries; escalating to appropriate internal stakeholder(s) as required;
  • Researches delivery and / or invoicing discrepancies as well as quality concerns; working with the customer on a resolution (which may involve issuing credit or handling returns); and
  • Assists with general clerical and administrative duties as assigned.
  • Experience & Skills Required :

  • High School Diploma / GED;
  • Fluent in English and French languages; both verbal and written;
  • 3+ years experience working in Customer Service Order Entry role;
  • Experience working in a high SKU environment;
  • Exceptional attention to detail and accuracy; strong multi-tasker & team player;
  • Ability to respond to customer concerns using a calm and involving approach; knowing when to escalate issues / concerns requiring additional support / assistance; and
  • Willingness to educate customers on other related products of interest.
  • How to Apply :

    Qualified Candidates, please send your resume. We thank all who apply however, only those considered will be contacted for an interview.

    Westridge HR, as well as our client, is an equal opportunity employer committed to building a diverse workforce. Westridge HR, as well as our client, believes in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential.

    We are committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities.

    Please advise us at any point during the recruitment and selection process if you require accommodation.

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