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Product Information Services

Natural Factors

Coquitlam, BC, CA

5d ago

Job Description

Managing customer / consumer calls and determining the requirements and needs of each respectively.

Answer product questions and provide technical support and information requested.

Provide information on health, nutrition, product information, cautions and follow-up to the customer / consumer.

Log all calls in CRM Notes and update with all subsequent follow-up in detail through to resolve 24 hour deadline

Communicate effectively with the department or personnel best suited to qualify, investigate or provide information needed to answer customer / consumer calls / emails and follow though to resolve.

Documenting and managing the reporting of adverse event reactions claims

Provide internal staff, including Sales Reps, with the product information support and training as requested.

Composing letters and e-mail responses to retailers, consumers, health professionals and internal staff.

Attend department meetings prior to shift start when required.

Technical

Bachelor’s degree nutrition or related field

RH, RHN preferred

3 years of experience in a related field in the Natural Food industry

Working knowledge of cGMPs and FDA regulations related to dietary supplements

Technical Computer literacy

Strong knowledge of Natural Factors products and procedures

Attributes

Pleasant and professional phone manner

Excellent communication skills, verbal and written

Good interpersonal skills to maintain a professional and cooperative attitude with both co-workers and managers

Customer service orientated work ethic with the ability to remain positive and calm during demanding calls

Absolute attention to detail

Excel in critical thinking

Problem solving skills

Excellent follow through

Ability to organize and prioritize

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