Cabana/Pool Supervisor (Seasonal Spring/Summer 2019)
FRHI
Vancouver, Canada
4d ago

Summary of Responsibilities : Reporting to the Cabana Manager, responsibilities and essential job functions include but are not limited to the following :

  • Consistently model professional engaging, luxury, 5 star service to Cabana Ambassadors
  • Assist in recruitment, development and training of all Cabana Ambassadors
  • Assist in the administration and implementation of staff training in all aspects of the Cabana’s operations, i.e. food & beverage service, guest relations, up-
  • selling, Cabana rentals

  • Perform all Cabana Ambassadors duties (i.e. bartending, serving, running food, folding towels, etc.) as required
  • Ensure Guest satisfaction at all times by ensuring that health & safety and smooth food & beverage service is always Cabana's first priority
  • Provide on-floor support and supervision for colleagues when required
  • Take a leading role in resolving any and all guest concerns by role modeling professional service delivery
  • Ensure the pool deck area, facilities, and equipment are in peak condition at all times (maintenance and cleanliness)
  • Ensure effective and timely communication among the department and throughout the Hotel through weekly / monthly departmental communication meetings
  • Provide administrative support to Cabana department as needed
  • Maintain inventory and stocking of all food & beverage, as well as pool deck materials
  • Monitoring and effectively control payroll as required
  • Follow and ensure effective training plans for product knowledge, sales techniques, and emergency procedures
  • Endure adherence of hotel, Cabana and facility policies
  • Ensure adherence of standard operating procedures
  • Create a visual presence within department for all Cabana staff via regular presence on the floor
  • Carry out any other duties and responsibilities as assigned.
  • Qualifications :

  • Minimum of 2 years experience in Hotels or Food & Beverage experience
  • First Aid and CPR Basic Rescuer certification are an asset
  • Desire to provide phenomenal guest experiences, a passion for quality, and strong attention to detail
  • Career-minded individual with strong personal initiative and a desire to achieve the department’s vision and goals
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment
  • Energetic individual who is able to prioritize to complete many diverse tasks concurrently
  • Excellent communication skills both written and verbal
  • Ability to build strong relationships, foster cooperation and lead a team of hospitality professionals
  • Successful track record in professionally addressing & resolving difficult and challenging issues at all levels
  • Proven leadership skills, which include coaching, time management, training abilities and strong motivational skills
  • Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values
  • Computer literacy (Word, Excel, Power Point)
  • Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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