Communicate courteously with guests by telephone, email and face to face, providing excellent guest service
Opening and closing of the store
Issue exchanges, voids, and handle cash register transactions as required
Daily reporting on sales and production
Authorizing payment and return merchandise
Resolve problems as they arise
Supervising the operational staff and volunteers in the absence of Store Management
Provide ongoing training and monitoring of staff
Fulfil various sales and production roles within the store
Comply with all legislative and company policies and procedures adhering to Health and Safety, Operations, and Finance
Shift Supervisor Skills and Qualifications
A retail enthusiast who is focused on guest service;
Has a minimum grade 10 education with 2-5 years demonstrated retail experience (an equivalent combination of education and experience will be considered);
Familiarity with cash handling, pricing, sorting procedures, product display and promotion guidelines;
Results driven with superior time management skills and the ability to delegate effectively;
Demonstrated trustworthiness and responsibility;
Possess strong written and oral English communication skills (French were required);
Thrive on building relationships;
Proficient with Microsoft Office suite, internet, and familiar with basic office equipment.
The successful candidate will be required to provide a Criminal Record Check satisfactory to the employer.
A passionate fast-paced retail environment where you will be immersed in our operations and service;
Firsthand experience of the impact of our work in our communities;
Competitive compensation including :
Employer provided RRSPs
Vacation (3 weeks / 6%)
Paid sick time
Leadership Development Training
The opportunity to learn new skills, job advancement, recognition programs and in-store sales incentives.
You can expect
To join a hands-on work environment where you will be required to physically move through our operation while adhering to daily goals;
We are operational 7 days a week and schedule our employees based on operational needs; days, evenings and weekends (Please Note : Our stores are open for shopping Monday to Saturday and Sundays we are open to receive donations).
As part of our ongoing commitment to ensuring a safe and healthy work environment for all of our employees, CSA approved footwear is required for all Retail and DRC positions within NRO.