Retail Support
Volunteer Toronto
Toronto , Ontario
3d ago

Description & Details

Position : The role of the Retail Volunteer is to provide excellent customer service, promote sales and maintain stock while supporting a valued service for patients, family and staff.

Responsibilities :

  • Sign shop key in and out from assigned key locker and return it at the end of shift
  • Open the store, including opening the cash register and moving Clearance rack outside
  • Greet and serve all customers promptly and maintain a pleasant atmosphere
  • Promote new products and engage customers
  • Assist patients in handling their money, and with their purchases when necessary
  • Ensure candy bar shelves and drink fridge are fully stocked with a variety at all times
  • Maintain cleanliness and organization of the store front
  • Maintain the organization of back stock shelves
  • Note items that need to be re-ordered or special requests (made by customers) in the store’s log book
  • Close the store, including balance the register, deposit sales and tidying up the store including returning merchandise to proper area, emptying garbage, washing coffee pots and cleaning the service area and counter Follow store policies and procedures regarding service, communication, patient safety and shift changes
  • Other duties as outlined by shop administrator
  • Qualifications :

  • Exceptional customer service skills
  • Previous experience handling cash an asset
  • Ability to stand for a full shift and lift a maximum of 20lbs (9kg)
  • Ability to apply and adhere to store guidelines to ensure patient safety
  • Ability to take initiative and follow directions
  • Ability to work under minimal supervision and to manage competing priorities
  • Ability to learn and troubleshoot technology
  • Professional and respectful with strong verbal and written communication skills
  • Strong interpersonal skills, and flexibility in dealing with diversity
  • Reliable and responsible with a firm commitment to assigned schedule

    Shifts :

    Monday to Thursday- 5 : 15-8 : 15

    Volunteers must be able to commit to one shift a week for a minimum of 6 months.

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