POSITION TITLE : Administrative Assistant
REPORTS TO : Rehab Services Manager & Health Services Administration Manager
LOCATION : Richmond
STATUS : Full-time and Part-time
HOURS OF WORK : To be determined
Under the direction of the Health Services Administration Manager and Rehab Services Manager, the Administrative Assistant for the Physiotherapy Clinic is responsible for assisting clients and staff, photocopying documents, and answering clientâ€™s questions and inquires.
KEY RESPONSIBILITIES :
Greets all clients and assists with signing in the attendance sheet;
Booking client appointments, taking payments
Balancing end of day
Preparing bank deposits; taking them to the bank weekly to be deposited;
Preparing Clinical Records;
File set-ups, KPI Tracking sheet updated weekly; monthly invoicing mailed out
Answers and transfers telephone calls;
Receives and distributes mail, uploading medicals;
Co-ordinating daily activity, close client appointments in CRM / JANE, prepare and enter sign-in / out attendance sheets;
Co-ordinating client files upon discharge;
Assisting in general cleanliness of the facility (tidying exam rooms and lobby, completing laundry, scheduling dish duty, stocking supplies,
Keeping track of clinic inventory, preparing monthly orders
Send contractors revenue reports daily
Providing back up support for other administrative staff when needed.
General office administration as required;
1. Minimum Qualifications :
Minimum of two (2) years of administrative support.
Experience working with a multi-cultural population.
2. Skills & Attributes : Required
Professional manner and strong communication skills.
Excellent customer service skills
Ability to work collaboratively with a team as well as independently.
Excellent attention to detail.
Effective time management skills.
Excellent organizational skills.
Ability to speak Cantonese / Mandarin considered an asset.
Knowledge of Jane Booking system considered an asset
Strong proficiency with Microsoft Office, database systems and basic admin tasks, office equipment and software applications.