Bilingual (French/English) Claims Call Centre Representative
Toronto, Ontario, Canada
11d ago

What is the opportunity?

As a Bilingual Claims Call Centre Representative you will be responsible for answering incoming French and English calls received on all product lines from the general call centre telephone lines.

You will work in a team-oriented, multi-disciplinary and digital environment and participate in projects within the department as assigned.

What will you do?

  • Answer and re-direct all incoming phone calls with sensitivity, confidentiality, compassion and within acceptable service standards
  • Maintain a call abandoned rate and distribute telephone messages within service standards
  • Handle claim form requests received by phone
  • Assist client in filling out appropriate claim forms depending on the nature of the client’s request
  • Verify policy status on all administration systems
  • Investigate / match / process unidentified pieces of mail and death certificates
  • Must-have

  • Minimum of a high school diploma
  • Only applicants fluently bilingual in both French and English, written and spoken, will be considered for this position
  • Proficiency in all claims legacy and / or new systems
  • Minimum of 2 years customer service / call centre experience
  • Ability to multi-task and balance multiple goals and priorities
  • Proven confidentiality skills in dealing with sensitive information show compassion
  • Proven skills in conflict resolution
  • Nice-to-have

  • Quickly adapt to changing circumstances
  • Ability to build trust by being inclusive, candid and sincere
  • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

    We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work and to take on progressively greater accountabilities
  • Opportunities to building close relationships with clients
  • About RBC

    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.

    We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

    We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.

    S. and 37 other countries. For more information, please visit

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    Inclusion and Equal Opportunity Employment

    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal / Native American status or any other legally-

    protected factors. Disability-related accommodations during the application process are available upon request.

    City : Toronto

    Address : 483 Bay St, Suite 1000, North Tower

    People Manager : No

    Application Deadline : 06 / 15 / 2018

    Posting Notes :

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