Trading Services Specialist
TMX GROUP
Toronto, CA
4d ago

We’re seeking a full-time Trading Services Specialist to join our all-star team in the heart of Toronto’s financial district.

You’ll be joining our Equities Market Operations team who currently supports our trading and market data line of business.

We’re ambitious and passionate about the customer experience, coupled with being well resourced and having a long-term view of growth and continued innovation.

Key Accountabilities

Front-line Level One support for our trading community / Participating Organizations with respect to our core equities trading enterprise.

Interpret client requests and take appropriate action to produce high levels of customer satisfaction that are balanced with business needs.

Ensuring all aspects of market quality are met as it relates to the Market Opening, Price Band violations and Stock Halts / Resumptions through informed judgement in conjunction with relevant news, and information from various sources.

Engaged in the QA and business requirements processes for new equity trading corporate deliverables.

Provide timely communication to the street on product and operational announcements.

Educating our client base with respect to data content, interpretation, and technical specifications for all equities products and services

Responsible for the oversight / administration of all corporate actions occurring with our listed issuers

Integral part of the delivery of all Incident Management, Business Continuity and Disaster Recovery plans

Skills and Experience

3-5 years of industry experience

Post-secondary education in business, economics or a related discipline

Experience in an operational environment within equities trading and capital markets considered an asset

Self-starter with excellent interpersonal, written and verbal communication skills

Strong computer skills; knowledge of Google G Suite / Salesforce with an aptitude for learning new technologies and applications.

The position requires a variety of shifts between 7 : 00 am to 5 : 30 p.m.

Completion of the Canadian Securities Course and Trader Training Course is an asset

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate.

We provide accommodations for applicants and employees who require it.

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