Charter Coordinator
Stock Transportation
Sunderland, Ontario, Canada
4h ago


Stock TransportationLtd. (a subsidiary of National Express LLC) operates more than 2,800 school buses andserves 35+ school districts throughoutOntario, Nova Scotia and Alberta.

Our corporate office, located in Markham ON,houses the administrative and support functions for the company. StockTransportation has a strong record of success and decades of experience inpupil transportation.

With the support of National Express Group, a globalleader in transportation, we are continually focused on delivering our servicepromise : Getting students to school safely, on time and ready to learn®.


National Express LLC (NELLC) is the North American subsidiary ofNational Express Group, PLC, one of the premier transportation firms in theUnited Kingdom.

We operate across 34 states and three provinces. Allorganizations share a strong commitment to provide the highest level oftransportation safety, quality transportation, outstanding customer service andpositive employee relations.

National Express School (NEXS) operates more than22,500 school buses, serves more than 550 school districts in 31 states andthree provinces, and transports more than 1.

3 million students on a dailybasis. National Express Transit (NEXT) operations transport more than 22million passengers annually with more than 2,800 vehicles.

National ExpressShuttle (WeDriveU) serves more than nine million corporate and universitypassengers annually. NELLC’s corporate headquarters, located in Lisle,Illinois, houses the administrative and corporate support functions for theorganization.

Our 290+ local customer service centers (CSCs) are supported byregional operations teams located throughout North America.

Responsibilities :

  • Take field trip or Charter business orders through the electronic mail system or over the phone
  • Provide accurate pricing information to customers
  • Enter and record trips into company’s proprietary data base system
  • Determine map routes, assign driver coverage and provide trip details to Drivers and Dispatchers
  • Generate trip reports as needed for CSC management or others
  • Communicate with customers, invoice trips and track payments
  • Complete Accounts Receivable, Accounts Payable, and Payroll tasks related to Charter and field trips
  • Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
  • Encourage compliance with company policies and procedures
  • Perform various administrative tasks
  • Qualifications

  • High school Diploma or equivalent required; completion of college level courses preferred
  • 3-5 years’ experience in customer service environment required
  • Strong customer service skills required
  • Solid data entry skills required
  • Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc
  • One or more years of driving experience on field trips preferred
  • Ability to acquire CDL and perform as a cover driver
  • Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
  • Highly organized and able to work with minimal supervision
  • Stock Transportation is an Equal Opportunity Employer

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