ClaimsPro LPAdministrative Assistant
Job Description : Role Summary
Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-
bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.
ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients.
The key focus of the position is to provide effective and efficient administrative support within a fast paced environment.
The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff.
Other duties as may be required.
Document control : maintain client files, photocopy and distribute documents, scan claim mail and faxes, attach to online claims files and put hard copy to file. Prepare files for closing.
Handling billings for claims - prepares invoices for client billing
Reception relief : answer phones and forward calls in a timely, professional and efficient manner
Opening new client claims and set up in the system
Transcribes data from source documents following generally standardized procedures using coding skills and some judgement, for review by the adjuster
Claim file management filing and pulling information
Administrative support to the Office Supervisor as needed
Other duties as assigned
Qualifications and Experience
Grade twelve diploma
A post-secondary diploma in Office Administration will be given preference.
Previous experience within a dynamic team will be given preference.
Experience in an administrative support environment is preferred
Previously demonstrated ability to execute high attention to detail
Demonstrated ability to manage changing priorities and proven organizational skills
Demonstrated behaviors showing initiative behaviors and follow-up skills
Demonstrated ability to maintain a high level of confidentiality
Demonstrated professionalism and work ethic
Proven ability to contribute to and work well within a team environment
Intermediate experience with Word, and strong Excel skills are required
All other computer applications must have the aptitude and ability to learn as required
All prospective employees must pass a background check
Environment / Working Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.